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  • Compensation

    $30 to $35 per hour

Connects with all levels of staff to create an atmosphere of positive learning.

Energy and enthusiasm necessary to motivate others towards change.

Serves as a departmental liaison that consults with user personnel to explore information technology needs and to identify and define areas of improvement. This individual will relate user needs and concerns to appropriate Information Technology leadership for further action and/or resolution.

Coordinates the implementation of any changes made to existing applications between the Information Technology department and the vendor.

Assist the organization in planning EMR in-service programs based on revisions triggered by software updates, enhancements and/or Integritus policy and procedure changes.

Will assist in the testing of all new and changed software to ensure Information Technology department Quality Control and performance standards are met.

Must place high value on the delivery of superior customer service to all constituencies. Demonstrates this commitment through timely and effective communication with users/customers. Customers should never be left hanging on the status of issues or the status of system remediation plans.

Maintains a working knowledge of all software utilized by the Long-Term Care and Hospices in support of day-to-day operations.

Proactively and professionally responds to issues as they arise within the applications supported.

Participates on committees and in work groups as necessary to represent the Information Technology Department.

Ability to effectively train end users on supported applications and assess ongoing educational needs.

Actively orient and mentor the “superusers” in each affiliate to ensure they have the appropriate knowledge to support end users.

Monitor user acceptance, utilization and compliance of clinical applications.

Works in conjunction with the Senior EMR Analyst to define and establish best practice and workflow standards that support efficient use of the organizations EMR.

Assist the Helpdesk in security and provisioning user access of clinical EMR users.

Manages Helpdesk tickets in an efficient and timely manner.

Must be able to read, write and speak English effectively and communicate written and verbally.

Performs all job responsibilities in accordance with safety and infection control policies and procedures.

Remains abreast of new developments in the area of Health Care, IT Clinical software, and training by participating in continuing education programs/conferences, and by review of literature and periodicals.

3-5 years of experience in the utilization and maintenance of Long-Term Care clinical systems. Preference of a working knowledge of NetSolutions and Netsmart.

LPN preferred.

Associate degree in Health information Systems, Business Management, Health Care Administration, Information Technology or health care related field required, or an equivalent amount of related experience and education obtained that demonstrate the skills necessary to perform the duties of the position.

Familiar with DPH and CAPH survey process and the components with regulations associated with Information Management

Salary Range $30-$35 per hour

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