INSZoom is the world’s largest immigration software company, with solutions for immigration lawyers, corporations, universities, healthcare organizations and non-profit groups. We provide a comprehensive platform that allows clients to share and process valuable information online, process immigration applications quickly and stay compliant while doing so!
We’re a fun, fast-paced technology company who lives, breathes, and dreams technology. We’re on a mission to simplify the challenges of global immigration and compliance through technology.
We’re actively searching for an experienced Product Trainer to play a critical role in conducting, assessing, and monitoring product based training sessions exclusively for our Enterprise customers. Provide cross-company training and New Hire orientation both for internal partners and third-party business partners. Become the brain trust by providing continuous improvement of learning opportunities across the organization to ensure the maximum effectiveness of the company's efforts.
What you’ll do
Develop and deliver high quality live and recorded training classes to customers, partners and employees.
Conduct all Pre-Sales/Consulting/Onsite training and Demo's.
Manage the on-going education including but not limited to: refresher training, upgrade training, new processes, and consistency of training and training materials.
Schedule, organize, and coordinate all training sessions.
Create curriculum, including Train the Trainer programs
Collaborate with Professional Services, Support, Engineering, Sales, and Product Management departments to design training materials and programs that meet the needs of our customers, partners and employees.
Learn new subjects with minimum supervision at a rapid pace.
Write and illustrate English-language technical documentation for distribution to customers, partners and employees.
Work in a team to produce programs that are satisfactory to all relevant parties in an organization.
Consider the costs of planned programs and keeping within budgets as assessing the return on investment of any training or development.
Produce training materials for in-house courses, business partners, and clients.
Monitors and reviews the progress of trainees through questionnaires and discussions with managers.
Amend and revise programs as necessary, in-order-to adapt to changes occurring in the work environment.
Keep up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses.
Take on training tasks and other duties covered by the role as assigned by the management
Domestic US Travel Required (may require International travel eventually). 25-30%.
What you’ll bring
BA/BS degree required, or equivalent work experience; advanced degree is a plus !
Min 3+ years functioning in a training capacity where you owned the training life cycle (creation to delivery) within a SaaS based environment or other technology/software space – Required !
Training experience as a Field Trainer, Learning & Development Specialist, Corporate Trainer, or relatable training discipline – Emphasis on delivery !
Experience using web based tools for training.
Experience with WalkMe or comparable software a plus !
Comfortable conducting training's with a varying audience base.
Understanding of project methodologies – Specifically Agile methodologies and principles is a plus !
Excellent verbal, written and listening skills with the ability to receive and convey information effectively with clients through all channels of communication.
Ability to work on multiple initiatives and projects simultaneously.
Ability to quickly learn product functionality and features.
Self-motivated with the ability to work with moderate supervision.
Ability to complete projects as assigned on time.
All USCIS requirements for Employment Eligibility Verification (I-9) must be met.
We are accepting only local (San Francisco/Bay Area) applicants at present time. Company will not sponsor applicants for work visas.
The Company does not discriminate on the basis of sex, age, color, race, religion, marital status, national origin, ancestry, sexual orientation, physical & mental disability, medical condition, genetic information, veteran status, or any other basis protected by federal, state or local law.
INSZoom is the world’s largest immigration software company, with solutions for immigration lawyers, corporations, universities, healthcare organizations, and more. Our feature-rich cloud-based software provides a comprehensive platform that allows clients to share and process valuable information online, process immigration applications quickly and stay compliant while doing so.
We’re a fun, fast-paced technology company who lives and breathes technology. We’re on a mission to simplify the challenges of global immigration and compliance through technology.