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Posted on

Desktop Systems Administrator

INSZoom in Pleasanton, CA, USA

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type

Full-Time

INSZoom is the world’s largest immigration software company, with solutions for immigration lawyers, corporations, universities, healthcare organizations, and more. Our feature-rich cloud-based software provides a comprehensive platform that allows clients to share and process valuable information online, process immigration applications quickly and stay compliant while doing so.

We’re a fun, fast-paced technology company who lives and breathes technology. We’re on a mission to simplify the challenges of global immigration and compliance through technology.

Essential Tasks and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Serve as first level support for servers, Laptops, printers, routers, switches and telephones
  • Take ownership of incident tickets that have originated from the Service Desk.
  • Provide resolution and documentation for escalated issues or update/close incident tickets accordingly.
  • Fully document all troubleshooting and resolution steps within the service desk ticketing system.
  • Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
  • Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure / add new services as necessary.
  • Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
  • Create, change, and delete user accounts per request.
  • Upgrade and configure system software that supports infrastructure applications or Asset Management applications per project or operational needs.
  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
  • Working with Development Team on Deployments and configuration.

Knowledge, Skills, and Competencies

  • Communication Proficiency: Excellent verbal, written and listening skills; ability to receive and convey information effectively through all channels of communication.
  • Interpersonal Skills: Ability to clearly convey, persuade, and negotiate information and ideas to individuals or groups.
  • Technical Capacity: Able to quickly learn product functionality and features of INSZoom software. You will ramp-up quickly, learning the technical details concerning how our software works and what problems it solves for our clients.
  • Collaboration Skills: Strong collaborative personality with the ability to tackle cross-functional assignments as needed.

Education, Experience, & Other

  • 3 to 5 year’s Desktop/System administration experience required:
    • O/S: Windows 10
    • Servers: Windows 2012/2016, IIS 7.5 and above, DNS, SMTP & AD
    • Understanding of Database admin; Knowledge: MS SQL 2012/2016
    • Cloud Technology Knowledge - AWS Cloud
    • IP Phone System / Internet / Networking / Office365
  • Ability to work on multiple initiatives and projects simultaneously.
  • Ability to quickly learn product functionality.
  • Self-motivated with the ability to work with moderate supervision.
  • Ability to complete projects as assigned on time.

Nice to have (not required).

  • AWS Cloud Ec2 Server knowledge.
  • AWS Storage and other routine tasks.

Supervisory Responsibility
There are no direct reports for this position.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, & filing cabinets.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. The role is frequently required to stand; walk; sit; use hands and fingers to handle or feel and reach with hands and arms.

While performing the duties of this job, the employee is regularly required to communicate through clear speech and writing. The employee will be required to sit before a computer, use computer equipment and office software, and use office equipment including the telephone. Internal and external meetings will require the employee to stand; walk; use hands. The job requires the ability to occasionally lift office equipment/supplies up to 15 pounds.

Position Type and Expected Hours of Work
This is a Regular, Full-time position. Hours of work and days are typically Monday through Friday, 8:30 a.m. to 5:30 p.m. Work hours may shift according to stakeholder time zones, therefore, the ideal candidate for this position should be able to accommodate flexible work hours.

Location
This job is in the INSZoom’s Pleasanton, CA/U.S. Headquarters office.

Travel
There may be very little or no requirement for business travel.

Work Authorization
All USCIS requirements for Employment Eligibility Verification (I-9) must be met.

Visa Sponsorship
Not available for this position.

INSZoom

About INSZoom:

INSZoom is the world’s largest immigration software company, with solutions for immigration lawyers, corporations, universities, healthcare organizations, and more. Our feature-rich cloud-based software provides a comprehensive platform that allows clients to share and process valuable information online, process immigration applications quickly and stay compliant while doing so.

We’re a fun, fast-paced technology company who lives and breathes technology. We’re on a mission to simplify the challenges of global immigration and compliance through technology.

Company website: http://www.inszoom.com

Posted date: 23 days ago

View all Jobs at INSZoom