InSync & Faneuil are once again hiring up 58 Customer Service Professionals for our next class starting in September and October 2019 supporting the 2019/2020 call center project.
We will be doing interviews all next week and potential offers will be made on the spot so it is your time to show us what you got!!!!
Please see below for more details about the job or visit www.916jobs.net for more information.
ABOUT THE JOB: The Customer Service Professional (CSP) will serve the initial contact point for handling customer calls via telephone. These calls can range from very basic calls to complex calls requiring a high level of professionalism. The CSP will escalate calls based on a set protocol. Each CSP will be professionally trained on various call scenarios and call handling techniques.
Pay – $12.50- $14.00 Shifts – Full Time Locations – McClellan Park Benefits – Yes!
Orientation & Training - 4 Week Training, Paid!
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Six months prior call center experience preferred. Prior experience in a healthcare contact center is highly desirable.
Knowledge of computer (pc) and internet applications
Knowledge of Microsoft Office applications
Excellent telephone tact and diplomacy
Excellent written, verbal and interpersonal skills, including correct usage of grammar and terminology, in communicating with supervisors, peers and customers
Proficiency in keyboarding/data entry (minimum 45 wpm)
Well-developed time management skills
Dependable, accurate and detail-oriented
HOURS OF OPERATION: Mon-Sat from 7:00AM to 8:00PM. Extended hours may include mornings, evenings, and/or weekends, Sundays will be required during peak season.
*ALL CANDIDATES MUST BE AVAILABLE TO WORK DURING ALL HOURS OF OPERATION.
BILINGUAL POSITIONS: Candidates who can fluently READ, WRITE, SPEAK, and TRANSLATE ENGLISH, SPANISH, KOREAN, HMONG, VIETNAMESE, MANDARIN, ARABIC, ARMENIAN, CAMBODIAN, FARSI, LAOTIAN, RUSSIAN TAGALOG, AND CANTONESE are encouraged to apply and may receive a bilingual pay increase.
Researches and documentation of call results. Provides information to internal and external customers. Processes follow up tasks. Data entry Flexible scheduling Very strong computer and typing skills Required to maintain specific call volume and quality. Other duties as assigned.
High School Diploma or GED
Minimum 6 months call center or customer service experience
Ability to pass skills assessment testing
Ability to pass LiveScan Background
About InSync Consulting:
InSync Consulting Services LLC is a boutique firm in Northern California, we specialize in travel, per diem, and direct hire permanent on a nationwide basis. Top Notch Facilities. Highest Pay. Fantastic Benefits.