Service Desk Specialist

Position Description:

This position is full time and includes both day to day support and project services for small to medium clients. Responsibilities include: service desk support, workstation repair, network setup and troubleshooting, server maintenance, cloud services implementation and support, backups support, and other support requests. Training will be provided as required, this is a great spring-board position to be exposed to many technologies and systems methodologies.

Position duties:

• Phone, e-mail and onsite support as required
• Ticket handling, routing, and triage (Phone, email, teams)
• Workstation troubleshooting and repair
• Workstation setup and deployment
• Third-party software support
• Managed services endpoint monitoring and remediation
• Microsoft Office 365 support and maintenance
• Network troubleshooting and repair
• Systems maintenance
• System documentation
• Client training

Position requirements:

A qualified candidate must be eager to work directly with our clients, must be self-motivated, and have excellent interpersonal skills. It is required to practice detailed documentation and must have a drive to always put our Client needs first, with exceptional service. Applicable industry certifications are strongly preferred. Relevant certifications include A+, Net+, Security+, MCP, MCSA and similar industry certifications. Training funding and associated compensation increases available after 90 day evaluation period.

Compensation and benefits:

Compensation will vary based upon current skillset and industry standards

Vehicle mileage covered at current federal rates

Stipend provided for cell phone and home internet costs

Company laptop and other technology will be provided

Paid Certifications and career development provided

Health Insurance, Dental insurance, 401k