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As an award-winning boutique hotel, The Inn at Willow Grove provides guests with an unsurpassed luxury experience. We are looking for someone to join our Front Desk and Concierge team as a butler: answering phones, taking reservations, and assisting guests with every aspect of their stay. Our staff consists of guest service-oriented individuals who are energetic, organized, methodical and can work both as a team player and independently towards one goal - maximum guest satisfaction.

Responsibilities:

* Take care of all guests and coordinate with other departments to fulfill guest needs and requests.
* Communicate regularly with the kitchen regarding menu questions and product availability.
* Keeps other departments informed about guest allergies and food preferences.
* Escorts the guests to their assigned rooms and carry their luggage.
* Conducts the in room check-in process in a fast and efficient manner.
* Perform software operations like check-ins / check-outs, update profile, room reservations, requests, apply payment, verify and adjust billing, process check-out etc. on the hotel software.
* Checks in with guests to ensure satisfaction.
* Assists housekeeping department as needed with turn-down service.
* Fully conversant with accommodation features: lay-out, room type, location, decor, in room facilities and equipment.
* Fully aware of operating procedures for all electrical and electronic equipment in the guest room.
* Serves the guests in a calm, discrete and courteous manner, respecting timing standards.
* Supports the other departments with their duties.
* Picks-up trays as needed.
* Maintain cleanliness of work areas, china, glass, etc., throughout the day.
* Performs all his/her duties with the sense of priority and dedication.
* Hosts and welcomes all guests in a gracious and polite manner, and to have the ability to hold a conversation with the guest in a natural and spontaneous manner.
* Carries out checkout in efficient manner, offering luggage assistance.
* To attend and contribute to all meetings, Departmental and Hotel training as scheduled and other related activities.
* Carries out any other reasonable duties and responsibilities as assigned out of the list.

Prerequisites:

* Commitment to delivering a high level of customer service.
* Flexibility to work nights (including overnights), weekends and holidays.
* Service oriented and enjoy working with the public. Previous customer service experience preferable.
* Self-motivated and able to perform duties without supervision.
* Strong organizational skills a must.
* Reliable with an ability to multi-task and work well under pressure.
* Must be able to lift 50 to 70 pounds, go up and down stairs with luggage, and stay active for extensive periods of time.
* POS system experience preferred.
* Strong computer and communication skills necessary.

Posted date: 13 days ago

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