Job Title: Front Desk Receptionist

Work Locations: Independence Foot & Ankle currently operates in these 4 locations: Blue Bell, Feasterville, Lansdale and, Sellersville. This position will primarily work in Lansdale, however, availability to work at other locations will be required as needed.

Classification: Full-Time, Non-Exempt, 40 hours per week

General Hours: Monday thru Friday (8:00 AM – 5:00 PM)

Front Desk/Reception Duties:

§ Welcomes patients and visitors in person or on the telephone.

§ Optimizes patents’ satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.

§ Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays; comforts patients by anticipating patients’ anxieties; answering patients’ questions; maintaining the reception area.

§ Ensures availability of treatment information by compiling and confirming patient records and verifying insurance eligibility.

§ Maintains patient accounts by obtaining, recording, and updating personal and financial information.

§ Protects patients’ rights by maintaining the confidentiality of personal and financial information.

§ Contributes to team effort by accomplishing related results as needed. Example: salting steps in inclement weather, collecting the mail, cleaning up the waiting room and other administrative tasks as assigned.

Education and/or Work Experience Requirements:

§ The ideal candidate has at least 2 years of experience working within a medical practice, has fantastic customer service skills and is computer savvy.

§ Experience with AthenaHealth or other EHR systems, NaviNet and third-party payers a plus.

§ Comfortable multi-tasking and providing excellent phone and in-person patient services.

§ Must be a team player and detailed oriented.

Interested candidates should respond with their resume as a PDF and references to Info@independencefootandankle.com. Independence Foot & Ankle Associates, LLC does not discriminate in its hiring practices. We are an equal opportunity employer. Benefits: Paid Time Off; 3% retirement contribution match; pay rate: $16 per hour.