Compensation

$15 to $20 Hourly

Benefits Offered

Dental, Life, 401K, Medical

Employment Type

Position Detail

The position posting is for a talented, energetic and motivated Customer Service Representative whose responsibilities will include, but will not be limited to:

  • Providing customers with technical support, and product education for the I-CON product line

  • Coordinating the inspection and repair of any returned materials

  • Documenting troubleshooting procedures and maintaining records of all customer interactions in CRM

  • Working with the engineering team to resolve escalated technical support issues and concerns

  • Generating customer requested documentation including, but limited to: Sales Quotes, Sales Orders and RMA Documentation

  • Interacting with customers on daily basis through various forms of a communication in an energetic, positive and professional manner

  • Obtaining and maintaining an in-depth knowledge of our product offerings, as well as the ancillary components, and the related troubleshooting steps and procedures.

  • Above responsibilities may require up to 25% travel

Minimum Position Consideration Requirements:

  • Technical support background in troubleshooting ancillary plumbing equipment and electronic components

  • Must possess advanced mechanical aptitude

  • Strong verbal/written communication and customer service skills

  • Self starter and self motivated to succeed

  • Ability to work independently as well as within a team setting

  • Excellent analytical and problem-solving abilities

  • Posses the ability to prioritize and manage multiple tasks

  • Proficient in MS Office

About I-CON Systems, Inc.:

I-CON Systems, Inc. (I-CON) is a 23 year old engineering and manufacturing company located in Oviedo, FL (10 minutes outside of Orlando, FL). Our corporate offices and manufacturing operations are based out of a 55,000 SQF state-of-the-art facility. I-CON is the leading manufacturer of intelligent plumbing controls in the penal and correctional industry.

Posted date: 1 month ago

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