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Technical Account Manager
Benefits OfferedMedical, 401K, Vision, Dental
Hylink Digital Solutions is seeking senior level role, self-motivated technical account professional to join our communications team in Santa Monica to perform both technical and account tasks. The ideal candidate will be a self-starter, polished and able to work quickly (yet methodically) in a fast-paced environment. Being able to work both in design/account team, she/he should possess a solid analytical foundation, excellent communication and coding skills.
Direct crisis and incident response, working with the account team to ensure timely resolution, while communicating effectively with customers.
Develop deep understanding of customer’s business and operational needs.
Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs.
Identify and prioritize short term and long term goals
Plan, document, and identify risks and challenges for production changes that span multiple services or technologies.
Proactively support key accounts from a technical standpoint.
Understanding of/experience with Project workflow, timeline
Be able to work with cross-functional teams: technical and non-technical
5+ years proven experience in a similar role
BA/MA degree in computer science, it system management (ITM) or a related discipline
Excellent Analytical and complex problem solving capability
Experience solving business process challenges
Excellent communications, presentation, listening and negotiation skills
Excellent organizational and time-management skills and the ability to multi-task and prioritize
A strong focus on customer satisfaction
Ability to work both independently and collaboratively with peers, across teams, and with management
Flexibility and adaptability to change
Work in a dynamic and fast-paced environment
Understands HTML 5, Java script, CSS, data deployment is an asset ,CMS - craft, Drupal.
About Hylink Digital:
Hylink Digital Solutions is China's largest, independent digital full-service agency.
We have had exponential growth in the Chinese digital scene since the company's infancy in 1994. With headquarters in Beijing, we have a total of four main offices including Shanghai, Guangzhou, and Shenzhen, as well as 11 local provincial offices.
In 2014, we opened company doors in Seoul, South Korea and two years later followed suit with the opening of our US office in Los Angeles, California.
We are an agency guided by our founding principle of: smart thinking = endless possibilities. Our work is deeply rooted in technological evolution and innovation. We offer a wide range of marketing and advertising services including: Digital Media, Digital & Interactive Creative, Big Data (Warehousing, Data Modeling & Data Application), Programmatic Media Solutions, Mobile Marketing Services, Search Engine Marketing, Content Marketing, EPR/Social, Digital film (creation/production/ distribution), Integrated Advertising Solutions, and Research & Insights.
Our growth and success are dependent on the growth and success of our clients. We hold ourselves to the highest standards when it comes to creating client solutions, always meeting or exceeding our own expectations in creating bottom-line results.
Posted date: 14 days ago
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