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“Fast Growing Company, Promotes from Within!”
Hostwinds is changing the face of the hosting industry from the start with a set of new standards: offering quality hosting services at a reasonable price. We pride ourselves on our great customer service to our clients. We provide a full range of services from basic hosting, to enterprise cloud deployments. We are developing new cutting edge technologies and are looking for new team members who share our passion.
We are currently looking for Front-Line Support - Tier 1 agents to join our growing team.
As a member of our Front-Line Support Team, you will deliver excellent customer service to our clients. You will be responsible for resolving problems relating to their hosting services and answer any questions they may have about our products through Live Chat, Phone Calls, Email Tickets and creating high-quality knowledge guides. All Hostwinds employees share a common goal: ensure our clients are 100 % completely satisfied with Hostwinds' support and services.
Support areas include: cPanel, network connectivity, PHP (no development), MySQL (install/update), Plesk (support), Apache (basic configuration & troubleshooting), OS installation, routing/delivery, DNS and hosting package installation. We deliver Windows and Linux based hosting. As a Front-Line Agent, you will be providing support through phone, chat, and email-based ticketing system.
We provide support 24/7/365 and have varying shift schedules. Currently, we are recruiting for the following shifts:
First Shift (Day): 5:30 AM - 2:00 PM PST
Second Shift (Swing): 1:30 PM - 10:00 PM PST
Third Shift (Overnight): 9:30 PM - 6: 00 AM PST
Requirements and Qualifications:
High School Diploma or equivalent
Minimum 1-year customer service experience
Excellent professional written & oral communication skills
Passion for technology and willingness to learn new skills
Strong typing skills at least 60 (Words Per Minute)
Ability to produce one high-quality knowledge base article per week
Knowledge of computer software (installs, updates)
Analytical, critical thinking and problem-solving skills
Ability to navigate multiple computer programs in a fast pace multi-tasking environment
Familiar with WordPress
Duties & Responsibilities:
Answer all incoming chats, phone calls, and email tickets in a professional manner
Assist our clients with high integrity and respect
Assist in creating tickets to resolve clients needs
Communicate with other departments using a ticketing system and internal messaging
Providing technical details to resolve client issues
Why work for us:
Entry-Level Technical Support Position
Benefits (Medical, Vision and Dental) after 60 days of employment!
Free parking at our Seattle office
Generous PTO & Holiday Pay
Great Coffee and Snacks
Fun Work Culture
Training & Career Development
Position located in Seattle office, we do not offer telecommuting. Candidates must be eligible to work in the United States. We do not offer visa sponsorship.
Hostwinds is a Seattle based hosting company that was founded in 2010. Hostwinds began changing the face of the hosting industry from the start with a set of new standards: offering quality hosting services, at a reasonable price. Our dedicated staff ensure that our clients feel respected, satisfied and cared for at all times.