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Sales and Customer Service Supervisor

Horst Engineering in East Hartford, CT 06108 USA

Benefits Offered

401K, Dental, Life, Medical

Employment Type

Full-Time

Why Work Here?

“Propel your career forward with a unique opportunity to join a dynamic aerospace manufacturer.”

Position Summary:

This position will supervise the Sales and Customer Service team for our family of companies. The Supervisor takes responsibility for the order entry process, updating customers on order status, entering quotes, and maintaining data in our ERP system including CRM information. The role is based at our East Hartford, CT plant. This position reports to our General Manager.

Responsibilities include but are not limited to:

  • Ensure that all orders are entered promptly and accurately.
  • Monitor production orders and expedite delivery per customer requests.
  • Update customers on their order status proactively.
  • Maintain the orders that are part of Long Term Agreements (LTA) and Long Term Contracts (LTC).
  • Maintain data on the customer portals.
  • Assist in entering quotes for the Business Development Manager.
  • Serve as liaison with Manufacturing, Engineering, Quality Assurance, and Shipping functions.
  • Cultivate key customer accounts and develop relationships with important contacts within all levels of the supply chain.
  • Drive the use of our ERP system (Epicor) to manage customer relationships, and order flow

Requirements:

  • Bachelor’s Degree in Business Management, Engineering, or a relevant field.
  • 5+ years’ overall experience in customer service with supervisory/management experience.
  • Has the ability to positively represent our company, and is capable of growing relationships at all levels of an organization.
  • Strong technology skills including the use of ERP and CRM (e.g. Epicor ERP) and Microsoft Office (Outlook, Excel).
  • Internet skills, including search techniques.
  • Technical and sales engineering skills including the ability to read blueprints/drawings and specifications. Must have a strong understanding of aerospace manufacturing processes and products, and the materials and special processes inherent in their production.

Preferred Skills:

  • Aerospace industry experience.
  • Experience working with large OEM customers, as well as smaller manufacturing customers.
  • U.S. Government and Department of Defense (DoD) experience.

EOE M/F/H

Horst Engineering

About Horst Engineering:

The Horst Engineering Family of Companies is a 71-year-old privately held business that has continuously modernized. Growth opportunities in aerospace manufacturing have never been better. We manufacture parts for some of the strongest and most innovative OEM customers in the industry. Join a modern company that makes the critical hardware that helps keep planes, helicopters, and rockets in the air. We help people fly safely.

We seek dedicated people who share our Core Values to fill positions at our various enterprises:

*Team Horst--We work together to achieve our common goals and make individual sacrifices to help the company win. We tell it like it is and don’t let our peers fail.
*Responsiveness--We respond to requests promptly and proactively and genuinely want our customers to succeed.
*Precision--Get it right the first time. Measure twice, cut once. We work to prevent problems before they happen.
*Skillfulness--We use lean enterprise to continuously improve processes. We keep learning.
*Perseverance--Our people develop new ideas and suggestions in the face of obstacles. Overcome roadblocks to achieve the necessary results.

Company website: http://horstengineering.com/

Other applicants: 20+

20+ other people applied to this job.

Posted date: 4 days ago

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