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Customer Service Representative

Honey-Can-Do International in Berkeley, IL, USA

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type

Full-Time

Why Work Here?

“Awesome CEO, fast-growing company, casual dresscode and exceptional culture!”

Honey-Can-Do seeks an exceptional Customer Service Representative to manage B2B E-Commerce customer orders and provide outstanding service to our retail partners and end consumers. The position will be responsible for order monitoring and management, answering calls, and responding to customer emails. The Customer Service Representative will be responsible for responding in a timely manner, entering data with superior accuracy, and problem solving customer issues to a satisfactory resolution.

The qualified candidate will have excellent written and oral communication skills, be extremely detail-oriented, and be an exceptional problem-solver. Honey-Can-Do offers an entrepreneurial environment with a strong sense of teamwork and fantastic growth opportunities.

The position of Customer Service Representative:

  • Be a positive "voice" of the company in all dealings with E-Commerce customers and consumers
  • Order and backorder management, communication with customers on backorders and communication with the warehouse on cancelling backorders
  • Running the open order/back order report and resolving any open order issues
  • Monitor and respond to EDI issues
  • Order tracking, responding to customers on status of orders
  • Resolving short ship claims, mis-ships, credits, and supplemental orders with the customer and warehouse
  • Manage order cancellations
  • Acquiring credit card information, accepting, and running credit cards for orders, releasing credit card orders from hold when necessary
  • Entering all orders; sample orders, customer orders, parts orders, replacement orders
  • Sending order acknowledgements
  • Requesting and processing revised purchase orders, if needed
  • Entering new ship-to or bill-to addresses for existing accounts
  • Answering consumer and customer calls and helping them through to resolution.
  • Answering customer emails and helping them through to resolution.
  • Enter orders within 24hrs of receipt and send acknowledgement back to customer
  • Confirm that all manually entered purchase orders match the Apprise order value and notify the account manager immediately of discrepancies.
  • Run daily Open Order and Backorder report and review any issues with warehouse
  • Running customer product number reports as needed to complete order entry or other research
  • Confirm price and availability for current customers. For prospects or custom requests, transfer requests for quotes to sales team for follow-up
  • Accept replacement part/warranty calls and enter related orders.
  • Answer calls during assigned timeframes and returning messages within 2 hrs of receiving M-F 8-5pm CST
  • Manage assigned accounts and assist other CSRs as needed
  • Work with accounting on any payment/credit issues
  • Participate in product development and product improvement brainstorming sessions
  • Handle manual inventory feeds for customers that require daily inventory updates

Requirements:

  • Associates degree required, Bachelor's degree preferred.
  • 2-4 years’ experience in customer service or account management.
  • ERP system experience is a plus (e.g. Apprise, SAP, etc).
  • EDI monitoring experience preferred.
  • Strong knowledge of ordering/fulfillment processes.
  • Intermediate/Advanced knowledge of Excel required.
  • Ability to thrive in a fast-paced, entrepreneurial environment.
  • A “Can-Do” attitude.
Honey-Can-Do International

About Honey-Can-Do International:

Honey-Can-Do is a leading provider of home storage and organization products. Headquartered in Berkeley, IL USA, with offices in Shanghai, China. Honey-Can-Do strives to provide functional, high-quality and attractive designs while ensuring lasting functionality. Honey-Can-Do has achieved a spot on INC. 5000's fastest growing private companies five years running and was named in Crain's Chicago Business Fast 50 each of the last four years. Honey-Can-Do, ridding the world of chaos, one room at a time!

Company address: 5300 St Charles Rd, Berkeley, IL 60163

Posted date: 13 days ago

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