“Awesome CEO, fast-growing company, casual dresscode and exceptional culture!”
Honey-Can-Do seeks an exceptional Customer Service Representative to manage B2B E-Commerce customer orders and provide outstanding service to our retail partners and end consumers. The position will be responsible for order monitoring and management, answering calls, and responding to customer emails. The Customer Service Representative will be responsible for responding in a timely manner, entering data with superior accuracy, and problem solving customer issues to a satisfactory resolution.
The qualified candidate will have excellent written and oral communication skills, be extremely detail-oriented, and be an exceptional problem-solver. Honey-Can-Do offers an entrepreneurial environment with a strong sense of teamwork and fantastic growth opportunities.
The position of Customer Service Representative:
Be a positive "voice" of the company in all dealings with E-Commerce customers and consumers
Order and backorder management, communication with customers on backorders and communication with the warehouse on cancelling backorders
Running the open order/back order report and resolving any open order issues
Monitor and respond to EDI issues
Order tracking, responding to customers on status of orders
Resolving short ship claims, mis-ships, credits, and supplemental orders with the customer and warehouse
Manage order cancellations
Acquiring credit card information, accepting, and running credit cards for orders, releasing credit card orders from hold when necessary
Entering all orders; sample orders, customer orders, parts orders, replacement orders
Sending order acknowledgements
Requesting and processing revised purchase orders, if needed
Entering new ship-to or bill-to addresses for existing accounts
Answering consumer and customer calls and helping them through to resolution.
Answering customer emails and helping them through to resolution.
Enter orders within 24hrs of receipt and send acknowledgement back to customer
Confirm that all manually entered purchase orders match the Apprise order value and notify the account manager immediately of discrepancies.
Run daily Open Order and Backorder report and review any issues with warehouse
Running customer product number reports as needed to complete order entry or other research
Confirm price and availability for current customers. For prospects or custom requests, transfer requests for quotes to sales team for follow-up
Accept replacement part/warranty calls and enter related orders.
Answer calls during assigned timeframes and returning messages within 2 hrs of receiving M-F 8-5pm CST
Manage assigned accounts and assist other CSRs as needed
Work with accounting on any payment/credit issues
Participate in product development and product improvement brainstorming sessions
Handle manual inventory feeds for customers that require daily inventory updates
2-4 years’ experience in customer service or account management.
ERP system experience is a plus (e.g. Apprise, SAP, etc).
EDI monitoring experience preferred.
Strong knowledge of ordering/fulfillment processes.
Intermediate/Advanced knowledge of Excel required.
Ability to thrive in a fast-paced, entrepreneurial environment.
A “Can-Do” attitude.
About Honey-Can-Do International:
Honey-Can-Do is a leading provider of home storage and organization products. Headquartered in Berkeley, IL USA, with offices in Shanghai, China. Honey-Can-Do strives to provide functional, high-quality and attractive designs while ensuring lasting functionality. Honey-Can-Do has achieved a spot on INC. 5000's fastest growing private companies five years running and was named in Crain's Chicago Business Fast 50 each of the last four years. Honey-Can-Do, ridding the world of chaos, one room at a time!
Company address:5300 St Charles Rd, Berkeley, IL 60163