Home Inspector Pro (http://www.homeinspectorpro.com) is looking to hire someone as a Remote Help Desk professional to provide technical support and sales for our software company. Home Inspector Pro is the leading home inspection software company in the industry providing home inspection software and websites to users in 18 countries.
Candidate will work from home at working with technical and non technical users to provide support to home inspectors having issues related to our software and websites. Candidate can work from anywhere in the US.
-He/she will work with customers over the phone, live chat and a help desk ticketing system to identify problems, troubleshoot, resolve issues, and document activities in a help desk ticket system.
-Provide tech support on Windows, Mac, Android and iPhone/iPad devices.
-This position requires excellent communication, patience (as many of our users have no computer experience) and customer relation skills, both verbal and written, along with a strong telephone presence.
-Candidates must be able to work independently, be attentive to detail, and multi-task various projects.
-Candidates must have a high speed internet connection to provide remote control of systems when needed.
-Preferably looking for someone to work from 11am to 8pm PST Monday through Friday, though this can be varied slightly if the right person is found.
Wage: $12 to $14/hr based on skills and experience.
-Highly motivated and willingness to learn.
-2+ years experience in help desk / tech support environment.
-Working with end users remotely via phone, email and remote control applications.
-Understanding of Windows and Mac OS X program installation and troubleshooting, as well as application installation and troubleshooting on Android and iOS devices
-Following predefined processes and procedures.
-Documenting issues and resolutions in a ticket/tracking system (we use Kayako).
-Excellent customer service and communication skills – both technical and non-technical.
-Demonstrated ability to follow documented process and use a Knowledge ---Base to troubleshoot customer issues
-Ability to troubleshoot technical problems related to computers when the issue is beyond our software.
-Basic understanding of how to edit websites.
-Our ideal candidate would have experience working with websites, software, and have had previous experience in support and sales.