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Customer Service Representative

Heritage Foodservice Group, INC in Fort Wayne, IN, USA


$15 Hourly

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type


$15/Hour Starting Wage with/quarterly bonuses

Celebrating thirty years, Heritage Parts, a division of Heritage Food Service Group, Inc., is North America’s leading provider of genuine OEM parts for commercial kitchen equipment. An innovator in parts distribution headquartered in Fort Wayne, Indiana, we continue to experience steady, multi-national growth. We are committed to providing unparalleled service, ensuring that each customer receives the right part, at the right time - every time.

If you have what it takes to succeed in a fast-paced, dynamic, customer-orientated workforce, join our team and help us provide the highest quality customer care in the foodservice industry!

Customer Service Responsibilities

· Service existing customers by taking orders, providing quotes, and answering questions

· Research technical aspects of the parts through on-the-job training

· Actively contact existing and prospective customers to provide progress reports

· Maintain customer data in existing database

· Work as part of a team

· Expand existing customer base and proactively develop new customers

· Self-motivated to work ambitiously in a fast-paced environment


· Fort Wayne, Indiana based

· Undergraduate Degree preferred

· Positive attitude / Desire to learn / Strong work ethic/Detail oriented

· Great phone etiquette / Strong computer skills

· A multi-task skill set

· Ability to meet deadlines

· Customer-focused personality with skills for building new business

· Must be able to excel in a demanding environment

If you have the ability to exceed the expectations of our customers and management team, and want a chance to truly build a career, bring your talent to a workplace that is ready to help you to meet your potential.

Company Benefits

· No mandatory overtime or weekends

· Smoking area on premises

· 3 Paid Personal/Sick days after 3 months

o Can be taken in 2 hour increments

· 5 Paid Vacation days after 6 months

o Can be taken in 4 hour increments

· 9 Paid Holidays at day 1

· Open market breakroom

o Free coffee and ice tea

· Food trucks in summer

· Indoor caterers in winter

· Purchase replacement parts at company cost for household appliances

· Affordable dental and medical insurance; free vision insurance with medical; Free LiveHealth with medical

· 401k after one year with a company match

· Monthly Wellness program

· Monthly employee appreciation events

· $30/month towards gym membership at any gym

Must be 18 and pass a background check and drug screen

Company address: 5130 Executive Blvd

Posted date: 4 days ago

View all Jobs at Heritage Foodservice Group, INC