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Benefits Offered

Vision, Medical, Life, Dental, 401K

Employment Type


HB Communications, Inc. is actively seeking qualified candidates to fill the role of Sales Support Specialist. This position reports directly to the Manager of Sales Support and will provide sales support for the Audiovisual Presentation Sales Department at our office in Waltham, MA.

This position will assist the Manager with proposals, correspondence, project tracking and research. In addition, the jobholder will screen calls and independently resolve problems that do not require the Manager’s intervention. The ideal candidate will have had prior experience in a fast moving sales and implementation environment and have attention to detail. In addition the ideal candidate will have had prior experience coordinating all of the logistical support issues for a sales office.

Primary Responsibilities:

  • Proposal preparation.
  • Maintain databases on proposals and jobs in progress.
  • Prepare correspondence.
  • Track all aspects of multiple projects, to insure successful delivery of the job to the client.
  • Communicate with client.
  • Prepare change orders.
  • Assist in the research pricing/equipment for proposals.
  • Proofread bid specifications to assist the sales person to identify the more important terms and conditions.
  • Answer phone as support to assigned sales people / independently provide customer service when possible.

Ancillary Responsibilities:

  • Copying, Binding, Printing, Plotting
  • Data Entry, Typing, Filing
  • Answer direct telephone and forwarded calls from sales staff
  • Make travel arrangements
  • Assist in the coordination of trade shows
  • Answer the main telephone

NOTE: This list of job responsibilities is not an all-inclusive list. A Sales Support Specialist is expected to perform other duties as assigned.

Performance Criteria:

Oral & Written Communications: Ability to focus on relevant issues and present information effectively either in writing or verbally.

Organization: Ability to multi-task, complete assignments, and present work in a professional manner.

Customer Service: Treat customers and other employees in a courteous and professional manner. Work cooperatively in a team environment.

Knowledge of Work: Knowledge and understanding of all phases of this job. Exhibit the ability to learn and apply new skills.

Quality of Work: The accuracy and thoroughness with which work is completed.

Quantity of Work: Volume of work completed in a timely manner.

Dependability: Compliance with instructions and regulations. Can be counted on to perform job tasks in a satisfactory manner.

Judgment: Demonstrate the ability to make reasonable, sound business decisions with responsibility. Include the appropriate people in the decision making process.

Initiative: Resourcefulness, independent thinking, attention and application to work.

Concept of the Position: Understand that the primary goal is to provide the client with the contractual functionality including both hardware and software. Each job is time specific and requires continuous monitoring in order to insure success


Technical Skills – Proficient in MS Word, Excel, Outlook, Sales Force and ACT (SAP would be helpful)

Personal Skills – Ability to work independently. Organization. Good listening skills. Ability to follow directions. Detail Oriented. Good oral and written communication skills. Ability to ask for more work when the schedule becomes light. Ability to “see” the contractual obligations of HB and work as an active team member to insure project success.

Work Week & Hours:

  • 40 hours per week.
  • Monday – Friday, 8:30 AM to 5:00 PM with a one hour lunch.

Overtime: Occasional, intense overtime will be dependent on the seasonal workload of the office

Environment: Works inside, limited travel

    Information Technology
    HB Communications, Inc

    About HB Communications, Inc:

    HB Communications, Inc. began as HB Motion Picture Service in 1946, and has since grown into a multi-pillared company with audiovisual and telecommunications underpinnings, covering education, corporate, military, worship, and other markets. Merging audiovisual and information technologies, HB designs, builds, services, and supports end-to-end solutions for its clientele. HB largely serves the Northeast U.S., is headquartered in North Haven, CT, but supports a customer base that spans the globe.

    HB Communications, Inc. is an Affirmative Action/Equal Employment Opportunity Employer.

    All Jobs at HB Communications, Inc

    16 other people applied to this job.

    Posted 22 days ago 2017-03-07T17:57:00Z

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