• Bachelor's degree in IT or related field or equivalent experience.
• Solid experience providing network support on Cisco router platforms.
• Relevant technical certifications. CCNP or above preferred; however, a CCNA is acceptable.
• Understands the need for and consistently practices effective teamwork with others.
• Ability to interact with IT personnel on all levels to resolve issues and provide solutions in a timely manner.
• Capable of prioritizing and managing assignments, tasks and projects to completion with minimal supervision.
• Excellent written and verbal communication skills.
• Ability to maintain a detail oriented approach while multitasking in a fast paced environment.
• Proficient in all currently supported network technology standards in use.
• Ability to write reports, business correspondence and procedures manuals.
• Provide level 2 and 3 support and resolution of open IT issues escalated by IT Customer Support.
• Identify and install hardware/software and network purchases in accordance with company policy.
• Administer and maintain the company's WAN infrastructure in compliance with all standards.
• Assist with the installation and support of the datacenter Wide Area Network (WAN) infrastructure
• Follow standard practices and procedures in analyzing situations involving readily identifiable problems
• Assist with the planning of large scale projects through vendor comparison and cost studies
• Responsible for moderately complex tasks relating to network monitoring, operations, and maintenance.
• Develop project plans for all network implementation activities of small to medium level of complexity.
• Build, maintain, and manage strong vendor relationships to resolve problems and coordinate the delivery of IT products and services.
• Ensure that assets are responsibly maintained, inventories and / or disposed of properly.
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