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Customer Zone Technician I (102151)

Posted 2 years ago in Telecommunications

Hawaiian Telcom

Location: Oahu; 1177 Bishop St
Reference #: 102151

Essential Duties

Installs, operates, maintains and repairs a variety of complex communications equipment, networks, and systems. Also responsible for performing various network operations and maintenance functions on switching facilities from operations work centers. Detects, isolates and corrects switching or transmission facility faults. Interfaces with computerized network support systems via technical devices for inputting retrieving operations and maintenance data. Performs other related, marginal duties as required.

General Duties

Duties include, but are not limited to, the following:

A. Installs, operates, maintains and repairs communications equipment such as digital and analog carrier and switching systems, private line and special services circuits, microwave and associated equipment, trunking equipment, fiber optics systems, alarm systems, test equipment, etc.

B. Installs, removes, rearranges, programs, tests, trouble shoots and repairs various complex voice, data, and ancillary equipment, and network services.

C. Performs preventive and corrective maintenance on computer systems, digital/electronic switches, digital switching networks, electronic switch databases and computer peripheral equipment.

D. Performs routine maintenance and measurements of central office power, battery, tone and generator equipment and associated alarms. Performs service order, trunk and work order routines.

E. Uses a variety of test equipment to isolate, identify and analyze equipment trouble and takes appropriate maintenance action.

F. Operates computer systems and support devices; installs and tests system upgrades. Administers and maintains computer support systems data bases.

G. Responds to emergency service affecting situations. Assists in trouble isolation of network and subscriber loop problems.

Climbs towers and/or poles to inspect antennas and transmission lines, as necessary.

May be required to perform additional duties and tasks as required by the Company. A. Indoor-outdoor work. Exposed to adverse weather conditions, dust, noise, dirt, heat, poor lighting, fumes, etc.

Works in buildings being constructed/renovated, manholes, rough terrain, traffic, aerial lifts, platforms, etc.

Exposed to high voltage electrical power lines, explosive and/or flammable liquids and gases, oxygen deficiency, carbon monoxide, lead toxicity and asbestos materials. Works with molten lead and wax.

Scheduled work tours may be weekday, weekend and holiday, including day, evening and night hours.

Subject to occasional scheduled and/or unscheduled overtime and callouts.

Basic Qualifications

Tests - Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.

Ability to identify and distinguish audible tones/levels and colors.

Ability to work in confined areas.

Ability to lift and carry tool boxes, drop wire, parts containers and installation loads, test equipment, generators, manhole/pullbox covers, etc.

Ability to climb poles/ladders.

Ability to lift, carry, set-up, climb and take down ladders.

Ability to communicate naturally and pleasantly over the telephone and/or in person.

Requires alertness and attention to detail.

Ability to qualify for a valid Type 4 State of Hawaii driver's license within the first 4 months on the job. Able to meet medical and driver certification requirements as established by the DOT Federal Highway Safety Act. Not restricted to daylight hours.

Able to read and interpret architectural, electrical wiring diagrams.

Able to operate analytical test equipment such as data analyzers, oscilloscopes, etc.

Ability to qualify for D. O. D. security clearance.

FCC General Radiotelephone Operator's License (General Radiotelephone Certificate) or equivalent (NABOR or NARTE) certification required for work related to radio, mobile and/or transmitter systems.

Three (3) years experience in one or a combination of: Customer Service Specialist, Communication Technician, Telecommunication Technician, Electronic Equipment Installer, Switching Technician, Metrology Technician.


A degree in electronics technology to include successful completion of digital logic, electronic communications, micro processor fundamentals from an accredited or recognized educational institution.

About Hawaiian Telcom:

Hawaiian Telcom (Nasdaq:HCOM), headquartered in Honolulu, is Hawai'i's technology leader, providing integrated communications, broadband, data center and entertainment solutions for business and residential customers. With roots in Hawai'i beginning in 1883, the Company offers a full range of services including Internet, video, voice, wireless, data network solutions and security, colocation, and managed and cloud services supported by the reach and reliability of its next generation fiber network and a 24/7 state-of-the-art network operations center. With employees statewide sharing a commitment to innovation and a passion for delivering superior service, Hawaiian Telcom provides an Always OnSM customer experience.

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