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“Awesome team, supportive environment and rewarding work!”
The Court Advocate position is responsible for assisting victims as they navigate through the legal system, accompanying them to court, connecting victims with legal services, and assisting them in obtaining Orders of Protection. The Court Advocate will also be responsible for assisting victims whose abuser is enrolled in the Blount County Batters Intervention Program and communicating with the Batterers Intervention Program regularly. This position will also assess the safety of victims and assisting with safety plans. This Advocate will also assist with residential advocacy in the safehouse as needed. The Court Advocate will oversee our database and data collection in conjunction with our grants. Court Advocate may facilitate weekly support groups as needed.
· Providing supportive services, such as individual counseling, crisis intervention, case management, advocacy and support/educational groups to safehouse residents, outreach clients and hotline callers and participating in the on-call rotation
· Accompanying victims to court hearings
· Assisting victims with obtaining Orders of Protection
· Connecting victims with legal services
· Providing assistance with safety planning and danger assessment
· Observing court proceedings and outcomes
· Documenting and reporting interactions
· Providing education and information related to domestic violence topics such as the cycle of violence, power and control, etc. with individuals and groups
· Providing advocacy on behalf of clients by contacting resources as needed and encouraging and teaching clients to advocate for themselves
· Providing up to date information and referrals to clients so they can access appropriate resources for, but not limited to, medical support, mental health support, substance abuse support, educational support and legal support, life skills support, and parenting support.
· Networking with community agencies and individuals to obtain services and resources for clients
· Encouraging clients to use self-determination and allowing them to make their own informed decisions
· Manage data collection, create new user profiles and make changes within Apricot/Empower Database as required by grant funders in collaboration with Executive Director and Program Manager
· Training volunteers and/or students as assigned
· Other duties as needed: grocery shopping, documenting and organizing donations, cleaning vacant rooms, etc.
· Follow procedure for meeting with victims at Blount County Justice Center who are requesting Orders of Protection
· Complete intakes with victims from Batterers Intervention Program
· Provide victim support through legal processes and the justice system
· Conduct Outreach Intakes while informing of Haven House Services
· Serve as Haven House Representative for Monthly Domestic Violence Task Force Meetings
· Complete intakes and departures, and answer hotline calls
· Accurate and timely documentation in agency database and client files, including agency forms and daily activity with clients
· Provide direct services/advocacy/information & referrals, including but not limited to, mental health support, substance abuse support, educational support, legal support, life skills support, parenting support, etc.
· Create individualized support plans with clients and provide information and referrals to clients
· Complete data tracking documentation for United Way & OCJP grant reporting
· Consistently follow agency and safehouse policies, procedures and protocol
· Provide positive and appropriate services to clients based on client feedback
· Maintain current knowledge of community resources
Knowledge, Skills and Abilities:
Education and Experience:
· This position is stationed in Blount County Justice Center, Safehouse and HH Outreach Office
· There are possible safety risks in working in an emergency shelter. The agency provides a security system, but can’t account for all risks involved in domestic violence work.
· May have frequent interruptions throughout the day
· May need to change tasks rapidly and juggle several tasks at once
· Monday– Friday
· 8 hours per day – 40 hours per week
· Schedule may change as program needs change
Haven House was one of the first domestic violence agencies in East Tennessee, opening its shelter doors in 1983 with broad support from the community, elected officials, and other agencies. Growing from a halftime program with a volunteer staff, Haven House now provides a 24/7 safehouse with 17 client beds staffed by an Executive Director and nine professionals and overseen by a 13-member Board of Directors. In addition to the emergency shelter, Haven House offers a 24- hour crisis hotline, case management including trauma-focused therapy, legal advocacy, children’s advocacy, cultural advocacy, weekly support groups, and outreach advocacy services.
Haven House is deeply rooted in Blount County, enjoying partnerships with local governments, the criminal justice system, other domestic violence agencies, local school districts, the area’s colleges and public university, local churches, and healthcare providers. Dozens of volunteers work regularly to support shelter programs and meet client needs, and hundreds of Blount Countians have been touched by its outreach programs, raising awareness of domestic violence throughout the county.