Bi-lingual customer service representative needed. Looking to fill a full-time position at a Brookfield Allstate Agency. Excellent phone skills a and a positive attitude a MUST. Responsibilities:Take insurance payments.Service existing insurance clients.Issue new insurance policies.Document and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving products and servicesQualifications:Previous experience in customer service, sales, or other related fieldsAbility to build rapport with clientsAbility to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skill
Take premium payments from customers.Answer incoming phone calls on the first ring.Return all phone messages promptly.Share training and education knowledge and expertise with team members.Maintain knowledge of new products.Foster strong relationships with our customers to maintain a high level of client retention and product loyaltyProvides on-going support to insurance clients as neededProvide customers with additional information about new products and services
Proficiency to multi-task, follow-thru and follow-up.Must be highly self-motivated.Be able to obtain or currently possess a property & casualty insurance licenseStrong communication skills, both oral and writtenAbility to tactfully handle stressful and difficult situationsBilingual, fluent in both English and Spanish is beneficial.