Microsoft Dynamics Business Systems Analyst - Remote

Gridiron IT Solutions LLC Chantilly, VA, USA

Gridiron IT is seeking a Business Analyst to identify, define, and support delivery of processes and solutions within the Microsoft Dynamics Business Central (ERP), Dynamics Customer Engagement (CRM, Field Service), and Business Intelligence platforms.

You will help drive the identification and scoping of solutions, determine solution feasibility, support development of business/functional requirements, and work directly with development and other technology resources to ensure delivery of solutions that meet agreed to specifications and requirements.

Job Duties

  • Develop and maintain a detailed understanding of business processes and applications, customer needs and priorities.
  • Identify both business and technical opportunities for business process improvement (e.g., leveraging of new features, new integrations, optimized business process, etc.)
  • Become an expert in the capabilities of current and future software solutions CTSI may deploy.
  • Collaborate with business stakeholders to define and document business requirements. This may include conducting end-user interviews, process mapping, and other requirements-gathering methods.
  • Document functional requirements utilizing various techniques including use cases, data flow diagrams, process/workflow diagrams, screen mock-ups, etc.
  • Support assigned configuration or analysis activities specific to your area of focus.
  • Conduct gap analysis and downstream impact exercises for system changes.
  • Own functional delivery from end to end for assigned projects/activities.
  • Facilitate and/or participate in solution testing (e.g., Beta, UAT) and related issue management.
  • Prepare assigned project and end-user documentation, system configuration documentation, and related technical reports.
  • Manage engagement with third party vendors.
  • Work cross-functionally with peers to identify opportunities across systems and/or shared workflows.
  • Drive and/or participate in end-user training and stakeholder reviews specific to your area of focus.
  • Perform data migration of financial, operations and sales data onto the Business Central Platform from companies acquired by CTSI.
  • Administer system setup of users along with system permissions and functionality.


  • 5+ years analyzing functional capabilities of an ERP solution (e.g., Microsoft Dynamics NAV/Business Central (preferred), or like solution).
  • 4+ years of Operations or Finance-Accounting experience, or experience with supporting Operations or Finance-Accounting in a Business Analyst role
  • Working knowledge of data and process mapping and modelling methodologies
  • 3+ years Business Analyst, or related experience required.
  • Experience using MS SQL.
  • Experience with data visualization tools such as Microsoft Power BI (preferred), Tableau, or like solutions
  • Proven experience in software evaluation, selection, and implementation
  • Experience with supporting back-office systems focused on financial/operational business functions.
  • Strong interpersonal skills, including the ability to interact with persons of various social, cultural, and educational backgrounds.
  • Strong written, analytical, and oral communication skills
  • Ability to drive definition of improvements based on business needs.
  • Familiarity with agile development practices and methodologies
  • Ability to effectively prioritize and execute tasks in a fast-paced high-pressure matrixed environment.
  • Ability to conduct research into systems issues and solutions as required.
  • Ability to present ideas and data to varied audiences at all levels of the organization.
  • Highly self-motivated and directed, with keen attention to detail.
  • Comfortable working in a skilled technical environment with rapid changes in direction and environment
  • Strong understanding of operational and business workflows
  • Strong conceptual, analytical, problem-solving, troubleshooting, and resolution skills
  • Comprehensive knowledge of systems development lifecycle including business analysis, requirements development, cost benefit analysis, change management, process reengineering, use cases, user acceptance testing, data migration, user training and ongoing systems support.

About Gridiron IT Solutions LLC:

GRIDIRON IT is a Small Business specializing in IT talent search and placement. From executive search to cleared IT professionals, Gridiron IT provides top talent to government agencies, federal contractors, and commercial clients. Building on more than 20 years of recruiting excellence and solid relationships throughout the field, Gridiron IT is a trusted IT staffing resource in the National Capital Area and across the country. We work closely with our clients and consultants to understand their unique needs and make placements that make sense.