GoAhead Solutions is looking for a Systems Administrator/Engineer to work onsite in Sunnyvale

Duration: 3+ month contract to hire

J-SURS is a proprietary software system used to detect fraud, waste and abuse in healthcare claims processing. The Production Support Engineer position calls for participation in ongoing maintenance of J-SURS systems for all customer sites and providing assistance to other members of the J-SURS team and customers in day-to-day operations of J-SURS.

With guidance from the Production Support Team Lead:

- Deploy product updates and fixes to customer sites and maintain records of such activity.

- Participate in the analysis and improvement of the deployment process.

- Identify and resolve complex problems including directly handling efforts to identify root cause of data quality issues and complete complex data investigations.

- Make appropriate use of product support resources such as product support staff and the Salesforce system.

- Perform quality assurance testing on production systems and during system construction.

- Perform routine and special maintenance efforts related to customer data.

- Carry out system integration testing of new version releases.

- Create and maintain documentation for all processes.

- Create process improvements to streamline tasks, including running pre-defined scripts and writing new scripts to improve process.

- Provide status updates to team lead and various groups involved with accounts.

- Manage own projects to meet high standards for quality, thoroughness and on-time delivery.


- Self-starter with demonstrated ability to work in a team environment.

- Demonstrated ability to manage multiple tasks simultaneously and complete work within allocated time frames.

- 3 or more years of experience in a production environment.

- 3 or more years of experience working with large data sets in relational databases, preferably using MySQL.

- Logical/technical mindset and problem solving skills that enable understanding of processes, an ability to work within and around the processes and understand, identify and resolve problems in the process.

- Strong PC skills with experience in Microsoft Windows Server operating systems, particularly 2003 and 2008 versions.

- Expertise with Windows batch scripts and other tools to automate tasks.

- Experience with Windows administration.

- Excellent written and oral communication skills; ability to communicate with individuals at various levels in the organization.

- High attention to detail with great organizational skills

- Ability to deal with a fast paced production environment.

- Experience with virtualized computing environments, especially using VMware products preferred.

- Client/server database experience in a Windows environment preferred.

- DBA experience with RDBMS systems preferred.

- Healthcare information/claims processing background preferred.

- Software development experience and SDLC knowledge are a big plus.

- Bachelor's degree in computer science, engineering, social sciences or healthcare-related field.

About GoAhead Solutions:

A great opportunity to work for a rapidly growing company.

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