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Customer Service Supervisor
Experience in airline industry is preferred with at least 6 months of supervisory experience in a ramp operations and customer service position.
Must be at least eighteen years of age , must possess a valid drivers license, and you must be free of disqualifying crimes and able to pass a pre-employment drug test.
Must have reliable transportation and able to work weekends, holidays, and days off when operational needs demand.
Supervisors have the responsibility for maintaining safety policies, procedures and working conditions, which affect the employee on the job. Supervisors are responsible for the immediate work environment as well as the actions of all persons who report to them. Supervisors must communicate all safety policies and procedures within their operation.
Supervisors must report to work on a regular and timely basis; report directly to Manager on duty. Performs all functions of an agent as needed. Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies (safety toe shoes, shaving, uniform cleanliness, and jewelry). Conduct and/or assist in shift briefings, conduct lead meetings once a week to review changes, problems, or upcoming events; schedule and conduct safety meetings once a month; complete monthly fire extinguisher inspection reports; schedule and conduct foreign object debris (FOD) meetings once a month. Audit paperwork including (but not limited to) lavatory log, de-ice log,aeronautical communications log; daily shift paperwork such as shift report, GSE checklist, and cabin service cleaning report for compliance and forwarded to management. Complete personnel evaluations and participate and/or conduct disciplinary measures including counseling is documented according to company policy. Coordinates training with station trainer and/or manager; review manpower needs for schedule changes or overtime and assign vacant shifts to new hires based on operational demands. Assist manager in devising action plans for problem areas such as bag deals, aircraft damage, GSE damage, FOD, and complaints; ensure appropriate revisions are placed into appropriate manuals; assign special projects to team members to ensure a safe, efficient operation. Escort various auditing agencies in absence of management and coordinate proper handling OJI's including medical attention and corporate reporting. Liase with Postal Service including monthly facility visists and implement course of action for any resulting concerns; attend airport forums in absence of management (Tenant Meetings, FOD Committees, Airport Safety Committees). Review time off requests, conducts GSE inspections, and ensure EPA compliance. Completes cabin service order and forwards to management; updates dash and freight airway bills during hours that cargo is closed. Delegate housekeeping duties (such as cleaning of break room, cabin service rooms, operations, ballast areas and equipment) and ensuring completion.Able to work as a team or work independently without direct supervision.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Ability to add, subtract, multiply, and divide. Ability to perform these operations using weight measurement, volume, distance, and money. Ability to read, fluently speak, and understand the English language. Must have strong verbal and written communication skills. High school diploma, GED, or equivalent work experience is required. Must possess basic computer experience (6+ months) and knowledge of Microsoft Word and Excel is preferred. Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc.).
About GAT Airline Ground Support:
The Company, originally General Aviation Terminal, Inc., was formed as a branch of a fixed-based operation in Mobile, Alabama in 1963 to provide aviation ground support. Since then, the Company has grown into a quality-driven airline service company, developing successful business relationships with major carriers across the United States. The Company provides a broad range of airline support services including ticket counter and gate passenger processing, ramp operations, cabin services, skycap, cargo handling, charter screening, GSE maintenance, janitorial and security screening services in 28 locations nationwide. The Company's management philosophies include a high degree of owner and senior management involvement, innovative safety strategies, positive employee relations as well as focused operational and service responsiveness.
The Company is a WBENC certified Women Owned Business.
Posted date: 4 years ago
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