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IT Support Technician – Computer Help Desk Analyst (Level 2)

Fox Business Systems in Manhattan, KS 66502 USA

Fox Business Systems

531 Fort Riley Blvd

Manhattan, KS 66502

Job Description

IT Support Technician – Computer Help Desk Analyst (Level 2)

GENERAL DESCRIPTION:

This is a full-time opportunity for a self-motivated candidate, responsible for support and maintenance of various IT infrastructures. Typical responsibilities will include Microsoft Windows Desktop and Server Operating Systems, Active Directory, Microsoft Exchange Server and server/storage virtualization deployments. A successful candidate will be able to demonstrate excellent networking and technical skills, proficiency with the design, implementation and support of Microsoft solutions, and exhibit strong customer service and communication skills.


This position is primarily phone support with some onsite duties. This position will require excellent communication and customer service skills.

ESSENTIAL JOB DUTIES:

• Install and support network technologies including directory, messaging, database, systems management, server virtualization, network storage and security

• Troubleshoot, diagnose and repair or replace computer and server hardware

• Install and support Windows Desktops in a workgroup or Active Directory domain environments

• Follow network security procedures for the purpose of Adds, removes, and changes for network users

• Maintain and support various telephony systems

• Maintains documentation of the network, telecommunications and telephone systems

• Make recommendations to clients on hardware, software and infrastructure upgrades

• Establish and maintains contact with vendors for support and problem resolution


Job Requirements

KNOWLEDGE, SKILLS AND ABILITIES:

• 2+ years of technical experience with increasing responsibility

• Highly knowledgeable of MS operating systems: XP, Vista, Win 7, Server 2003, Server 2008, and Small Business Server

• Highly knowledgeable with server and workstation hardware: Upgrades, Part Replacement, OS Reloads and Troubleshooting Experience

• Microsoft Exchange and Active Directory design, implementation and administration are a plus

• Strong background in networking (Firewalls, routers, switches, network protocols, VPN…) desired

• Network storage (SAN, Backup) experience a plus

• Server Virtualization experience a plus

• Desire to research current and future technology

• Customer service experience a plus

• Must have excellent organizational skills

• Must have strong written and verbal communication skills


LICENSES, CERTIFICATIONS, OR REGISTRATIONS:


Must have valid Driver’s License

Misc:
Employment Type Full-Time
Experience At least 2 year(s)
Required Travel None

About Fox Business Systems:

We are Fox Business Systems, in Manhattan since 1987 Fox is Manhattan's most established computer store.

Our offerings include:

Fox Business Systems wants to be your "one-stop" computing solutions provider. To reach that goal, Fox has a top-notch service department for all your service needs. Members of our service staff are skilled in various disciplines, including computer & printer repair, network design & service, programming, web-development, training, technical support, as well as others.

Posted date: 3 years ago

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