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Bilingual Collections Associate

First Help Financial in Newton, MA 02459 USA

Last online 20 hours ago

Benefits Offered

Medical, Vision, Dental, 401K

Employment Type


First Help Financial is seeking a highly motivated Collections Specialist. This individual will be communicating with our borrowers by placing collections calls and/ or correspondence in a fast paced, goal oriented Collections Department.

This is a full-time position that will require 40+ hours a week, Monday to Friday, with occasional Saturday rotation schedule.

Responsibilities are, but not limited to:

· Provide customer service regarding collection issues in heavy traffic call center

· Responsible for opening clients complaints and refer to manager if needed

· Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances

· Meet defined department goals and activity metrics

· Daily / weekly reporting to direct supervisor

· Skip Tracing if necessary

· Provide pay off quotes to dealers and customers

· Assist clients with Insurance and registration issues

· Contact insurance companies for policy verification and other various issues

· Contact repossession agents as necessary

· Provide written account information as request by customers

The following qualifications are desired:

· BA/BS degree preferred, AA/AS degree required (working towards degree is OK)

· Minimum of 6 months of Collections experience or 1 year of related customer service experience

· Detail-conscious and task oriented mindset

· Commitment to excellent customer service to our customer and dealer partners

· Excellent written and verbal communication skills

· Fluent in Portuguese or Spanish, trilingual in English /Portuguese/ Spanish a plus

FHF is a growing business with great opportunities for individuals to grow within the organization. The company offers competitive compensation and benefits, personalized coaching and a uniquely entrepreneurial working environment.

About First Help Financial:

First Help Financial is an innovative Massachusetts-based auto finance company. Founded in 2006, the company serves customers who have limited access to financial services and are often first-time borrowers. Our goal is to provide fair and ethical lending services within the auto finance market. The founders of the company have a strong desire to help the underbanked gain access to mainstream financial products and services.

Other applicants: 20+

20+ other people applied to this job.

Posted date: 19 days ago

View all Jobs at First Help Financial

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