Help Desk Tier 1 (Government Contract)

Express Employment Professionals Gaithersburg, MD, USA


$15 Hourly

Employment Type


Why Work Here?

“We know successful careers lead to successful lives, and we want the best for you!”

Express Employment Professionals is a professional staffing company dedicated to helping local businesses find local people. These are temporary/full time positions projected to run from Dec. 2021 to approximately targeted to end March 2022 (**could end sooner or later dependent on client and the amount of work available**). This government contract is with the Department of Education.

Successful Help Desk candidates will monitor and respond to incoming phone calls to support data collection activities. Agents may also be assigned to respond to voice mails, emails, and engage in live chat support.

Pay: $15.00/ hour

Job Responsibilities:
- Answer incoming calls, solving or troubleshooting problems that relate to the technical support of hardware and data transmissions.
- Agents troubleshoot technical problems that relate to hardware and data transmissions, answer procedural questions, and document issue details into customized tracking systems.
- Technical requirements are a strong understanding of Microsoft Office and current operating systems, browsers, and the ability to resolve issues with peripheral devices including conducting LogMeIn sessions.
- Candidates must be able to speak clearly in English, follow established protocol, and work with a wide variety of hardware and software issues.

Minimum Qualifications:
- A High School Diploma or GED is required to apply
- Must be able to work Weekend & Evening shifts (11AM-8PM); 40hours/week, 8 hours shifts

- Must have 1-3 years customer service experience
- Must have a minimum of 1 years prior technical help desk experience
- Must have prior experience with remote sessions
- Professional attitude with strong verbal and written communication skills.

-This particular project requires U.S. Citizenship*****

-Willingness to undergo a Federal Background Check*****

About you:

  • Able to communicate technical documentation clearly to users who may be unfamiliar with computers or related systems.
  • Show aptitude with using browser-based software on a Windows 10 computer and basic familiarity with computer navigation on modern browsers including Google Chrome, Firefox, Edge and Internet Explorer.
  • Must submit to and pass a federal government background screening (eQIP)
  • Entry level CompTIA A+ IT Certification is a plus.
  • Entry level Microsoft MTA/MCP Certification is a plus.

- Associates Degree or higher

Express Employment Professionals

About Express Employment Professionals:

About us:
Express Employment Professionals works with job seekers to help them find the right job for their skills and experience. We have a variety of jobs available, and there are full-time, part-time, and temporary positions available. As one of the leading staffing companies in North America, we're ready to help you take the next step in your career. Express Employment Professionals of Rockville, MD has helped strong applicants build their career since 1985. In 2015, our team put more than 3,000 associates to work in the greater Rockville, MD area. Globally, Express employs more than 500,000 people across more than 750 franchise locations worldwide