Our Client in Scottsdale Arizona is seeking a director of rooms to head up their Rooms Division.
Must be proficient in Microsoft Office and have experience with PMS and other rooms operating systems. Must have excellent written, verbal and interpersonal communication skills.
The duties and responsibilities of a Director of Rooms include: coordinating the organisation and administrative functions in all areas of the Rooms Division; ensuring total compliance with standards of operation; ensuring that staffing is maintained at an appropriate level to match business demand; participating in all regular and ad hoc operational meetings and in the formulation of strategic business plans; establishing monthly reporting system to monitor; handling all guest complaints expeditiously to complete resolution; closely monitoring the financial performance of all departments, in particular monitoring all Rooms expenses to ensure that they are kept in line with budget; and providing solutions to improve problem areas and assisting in implementing corrective measures.
Must have five or more years of experience as a director of rooms or similar occupation in upscale/luxury resort with working knowledge in front office, reservations, guest services, housekeeping, pool, engineering, security, etc. The ideal candidate will be a good leader who is a proven mentor and a coach, who has the ability to teach or inspire others to learn through positive role modeling with a proven track record of being respectful, transcendent, united, consistent and empathetic. Individual will be responsible for providing dynamic and proven leadership and direction to the Rooms Division.
ETI is a company dedicated to the success of our clients. We are here to make our clients look good and help them strive in todays global economy. Our state of the art research department, combined with our powerful public relations division is an effective combination in todays ever changing workplace.
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