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Sr. Client Success Manager

eSUB Construction Software in San Diego, CA, USA

Benefits Offered

401K, Dental, Medical, Vision

Employment Type

Full-Time

Why Work Here?

“Excellence, leadership, collaboration and fun. We're disrupting a trillion dollar industry and having a blast in the process!”

PRIMARY PURPOSE AND FUNCTION:

Sr. Client Success Managers partner with our clients to help maximize their success with eSUB and empower them through digital transformation. As a Sr. CSM, you are the trusted advisor and champion for your clients, with a heavy emphasis on promoting retention and satisfaction.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

· Foster and grow relationships with your clients, supporting them at each stage of their journey from initial onboarding to product adoption, expansion, advocacy, and ultimately renewal

· Develop a deep understanding of eSUB’s product/solution and translate customer needs into successful value-centric use cases

· Review and act on customer usage and engagement metrics (through ChurnZero) to provide data-driven recommendations for each customer

· Perform quarterly account reviews with clients to ensure adoption of our product is contributing to their company’s success and to strategize on how to deliver more value

· Build relationship as a trusted advisor to technical influencers and decision makers

· Review and act upon activity metrics of assigned clients

· Provide engaging product demonstrations to clients

· Identify and drive upsell and expansion opportunities and negotiate subscription renewals

· Work closely with product & support teams and the customer to resolve enhancement requests/issues and provide product feedback

· Meet or exceed individual retention and expansion targets, such as Net Revenue Retention (NRR)

· Assist Manager of Client Success with team process improvements

KNOWLEDGE AND SKILL:

  • 3+ years in a Customer Success or Account Management role
  • Strong problem solving and collaboration experience
  • The candidate must possess a "passion for excelling", and demonstrate it daily
  • Outgoing personality, professional demeanor and polished communication skills (excellent verbal & written skills)
  • Experience working for a company that provides a SaaS business solution
  • Strong analytical skills and experience reviewing metrics and drawing conclusions based on data provided.
  • Experience working in the construction industry as a subcontractor/project coordinator a plus
  • Pre-Sales experience a plus
  • Salesforce.com experience a plus
  • ChurnZero experience a plus

TRAVEL:

· Up to 20% travel to meet with clients in person and attend industry events

eSUB Construction Software

About eSUB Construction Software:

If you're bold in your pursuits and passionate about change, then this might be the environment for you! eSUB provides world class, venture backed SaaS and mobile project management solutions to the skilled trades that build projects like the Freedom Towers, airports, major ballparks and tech campuses of the world. Our headquarters are located in the epicenter of San Diego's most desirable location, La Jolla / UTC. With a gym, food trucks, outdoor hammocks, barbecues, private shuttles to UTC Mall, in house ping pong, pool tables and open, collaborative space, we clearly value work/life balance and a commitment to the best. If you desire to be mentored by proven executives and collaborate with connected teams, consider joining our team.

Company address: 4875 Eastgate Mall, San Diego, CA 92121

Posted date: 19 days ago

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