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Client Support Representative

eSUB Construction Software in San Diego, CA, USA

Benefits Offered

401K, Dental, Medical, Vision

Employment Type

Full-Time

Interested in a career in a SaaS organization and be part of a growing cloud-based company that is disrupting the construction industry? Become a part of our Client Support Team as an entry level step to becoming an Account Manager,Trainer, Solution Engineer or Quality Assurance Specialist. This is also a great path to a sales career at eSUB. For those who love making customers happy and helping them find solutions, there is also a career path within the Client Support Team.

Our Client Support Representatives provide Tier 1 support to our current and recently on-boarded clients. If you have a strong customer service background, can pitch an idea very well, love to help and teach, and/or love to be part of solving problems, check us out and take the next step in your career.

Construction industry and subcontractor market knowledge makes you an ideal candidate!

www.esub.com

Qualities:

  • Professional, Highly Motivated, Integrity
  • Energy Source, Hard-Working & Passionate
  • Leadership Qualities, Collaborative & Builds a Sense of Team
  • Intelligent, Quick Learner, Able to Execute, Results Oriented
  • Action Oriented & Ambitious

Job Summary:

Responsible for providing product/service information to assist in resolving product & service problems.

Essential Functions:

  • Integrate new clients into the eSUB solution. Handle account setups and account updates.
  • Provide initial, follow-up and requested training for new clients and newly on-boarded clients.
  • Answer incoming calls and balance the demands of multiple tasks and multiple procedures.
  • Assist with customer requirements and assist them with technical inquiries regarding eSUB products.
  • Resolve customer issues via the phone, online chat and email within a timely manner.
  • Coordinate with other depts. when necessary to ensure positive customer experience.
  • Provide quality service by comprehending procedures and continued product knowledge.

Skills & Qualifications:

  • ·One year of telephone technical and customer service experience in a professional industry in an end-user computing environment utilizing effective phone and email communication skills is preferred.
  • Experience working in the construction industry as a subcontractor/project coordinator a plus.
  • Knowledge of Construction Documentation such as Submittals, RFI's, Change Order Requests, Daily Reports, Pay Applications G702 G703, Time Card Processing and other construction documentation is a plus.
  • Knowledge of construction management software is a plus (Prolog, Timberline, Primavera . . .etc).
  • Knowledge of CRM (i.e. salesforce or other systems) is plus.
  • Proficient in Microsoft Office.
  • Strong Customer Service Skills.
  • Strong troubleshooting skills.
  • Strong written, verbal and interpersonal skills.
  • Strong problem solving skills.
  • Ability to multitask.

Fluency in English.

eSUB Construction Software

About eSUB Construction Software:

eSUB provides a cloud-based, SaaS project management solution to large scale subcontractors in the construction industry. Over the last 6 years, eSUB has grown at a very rapid pace, partnering with giants in the construction software space like Sage, PlanGrid, and AutoDesk.
We offer a relaxed but high-energy atmosphere, pizza every other Fridays, cook-outs, ping-pong table, a lounge area to relax your brain and connect with your co-workers, and lots of room for growth. We are located in the UTC area and are in a beautiful office space location where our employees have access to a BBQ area with hammocks, a gym with a shower, daily food trucks and a short drive to the UTC Mall.