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“Located in a luxurious atmosphere, we are on the forefront of the industry, and offer excellent benefits!”
At Erickson Dermatology, delivering the highest quality client care while providing an overall excellent experience is what defines us – offering the latest advancements in Cosmetic Dermatology administered by team-players who have a genuine passion for esthetics is how we do it. We are on the forefront of the industry and take great pride in offering exceptional treatments and outstanding client satisfaction. Our business values provide our team members with careers that are fulfilling while continuing to evolve and offer opportunities to develop new skills. We are a female-lead practice that is located on the exclusive Magnificent Mile in downtown Chicago and are looking for top performers in the industry to join our team! Erickson Dermatology is where individual aspirations are fulfilled, and quality of life is enhanced each and every day by working alongside fellow staff members to deliver exceptional client care and an overall outstanding experience.
We are currently accepting applications for an experienced Esthetics Office Coordinator, with a background in customer service, cosmetic procedures and experience managing day to day operations to join our growing cosmetic dermatology practice. The successful candidate will always be proficient at multi-tasking while providing exceptional client service. This role involves answering phones and booking new client consults, managing clinic flow and educating clients about the products and services offered. Facilitating the entire client experience, including participating in client consults, rooming clients and discussing and collecting payments are essential daily responsibilities. This role will also involve overseeing the clinic staff and ensuring the utmost adherence to the high standards of the Erickson Dermatology brand in all aspects of the clinic and client experience, with an executive presence. Personal assisting and administrative tasks, in addition to exceptional organization, situational awareness and technology skills are required. We are seeking a self-starter, team player who has the dedication and passion to succeed in the esthetics industry!
Competencies We Seek
This position is truly the manager of first impressions and of the client experience. The Esthetic Office Coordinator will be the first impression of Erickson Dermatology and will communicate in a professional, eager and courteous manner when answering phone call inquires and attending to clients in the clinic by providing accurate and professional information regarding Erickson Dermatology services. Confidently answer questions about all of the services and book consultations and effectively communicate clients’ needs to the clinical team. This position requires that proper client flow be maintained in the clinic. An ability to review the schedule and determine where gaps exist so that additional clients can be scheduled as well as knowing when the schedule has reached capacity such that the client experience will not be compromised is critical. Scheduling is a delicate balance that requires an understanding of timing, personnel, staffing and room availability. This person must have a congenial diplomacy and maintain a consistently high standard of one’s appearance and professionalism and hold clinic staff accountable to the same high standard consistent with the brand.
Phone and Sales Experience
Ability to confidently explain the payment policies of the practice, including obtaining a deposit at time of new consult booking. Experience closing an inbound lead is required. Additionally, the Esthetics Office Coordinator must make personal connections over the phone so that when a client walks through our door for their first time, they immediately know they made the best choice by selecting Erickson Dermatology.
Our staff is skilled at effectively minimizing client stress/anxiety related to procedures/treatments as well as confidently providing reassurances that the recommended treatment(s) are tailored to address the client’s expressed needs/desired results. As such, all clinic staff must be intimately familiar with every treatment, product and service offered at Erickson Dermatology. The Esthetics Office Coordinator will confidently consult with existing and new clients and schedule new treatment appointments for Dr. Erickson and the clinic.
Needs to effectively manage and control client flow and be adept at problem solving. Must be organized and able to manage multiple tasks. Ability to figure things out ahead of time, make sound decisions/recommendations and conduct oneself professionally while juggling several responsibilities. Ability to communicate effectively with the doctor, clients and other staff members in a respectful and professional manner at all times is a must.
Experience and comfort with using technology to effectively perform the duties of this position are necessary. Our practice utilizes several systems - Microsoft Office, Millennium Systems, Aquity and EZDerm and working knowledge of each is mandatory as booking appointments requires using components of each system. Training on each of these systems can be provided, but applicant must be confident using technology.
Mannerly and hospitable applicants only.
This is a full-time position based on 35-40 hours per week. Business hours are typically Monday through Friday, but an occasional Saturday may be necessary. We offer an excellent benefits package that includes paid holidays, PTO, health insurance, 401k with matching and profit sharing. Pay is commensurate with experience level.
Erickson Cosmetic Dermatology, Laser and Medspa is an upscale Dermatology practice located on the lovely Magnificent Mile in downtown Chicago! You may have seen Dr. Erickson featured in New Beauty Magazine, Chicago Social Magazine, and recently on ABC's Windy City Live! We are looking for outstanding team-players in the field to join our growing practice.
Company address: 737 North Michigan Avenue, Suite 905 Chicago, IL 60611
Posted date: 27 days ago