We are seeking an Application Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
A wide variety of customer-facing support services
Excellent customer relationships
First and second level technical support by email and phone
Effectively participate in meetings with clients and staff to resolve technical issues
Translate client issues into accurate problem descriptions
Assist with quality control for end product and deliverables
Accountable for quality assurance of implementations
Coordinate actively with project team members
Contribute to improving team processes, documentation and procedures
Become an expert in eRequester web-based purchasing and related accounting software
Substantially contribute to the growth of the company by maintaining excellent client relationships and solid product support
Bachelor's Degree or equivalent experience.
At least two years experience as a Technical Support Representative, Tester, Software Developer, or IT Professional
Excellent written and verbal communication skills.
Superb analysis and critical thinking skills.
Must be a team player.
Experience working with business software, i.e. ERPs, desired.
Knowledge of SQL desired.
Knowledge of testing methodologies and best practices is desired.
eRequester is a web-based application suite that provides a powerful requisition, PO, invoice automation and expense management tools.
eRequester spend management software delivers flexible workflow automation and features designed to help your organization control spending from core requisitions to purchase orders, expense requisitions, all the way through to AP processes. eRequester is also modular with many features to streamline various purchasing, expense management, supply chain and invoice processing tasks saving valuable time and money.
eRequester enjoys a broad client base consisting of medium to large sized organizations in the public and private sectors, traditional companies venturing into the e-business world, as well as non-profits and fast-growing start-ups.
Company address:3131 Elliott Ave. Seattle WA 98121