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Client Retention Manager

Equal Opportunity Schools in Seattle, WA, USA

Compensation

$65,000 to $80,000 Annually

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type

Full-Time

Equal Opportunity Schools (EOS) is seeking a visionary and organized Retention Manager for the Strategic Initiatives team. EOS is a Seattle not-for-profit organization with a passion for ensuring students of all backgrounds have equal access to America’s most academically intense high school programs—and particularly that low-income students and students of color have opportunities to succeed at the highest levels. We are a team of socially responsible individuals in-tune with race and diversity in education and drawn towards equity. EOS seeks to hire candidates who have the skills to succeed in a rapidly growing, continuously improving, high-impact, mission-driven organization and are driven to apply their skills to support opportunities for students of color and low-income students in public high schools across the country.

Job Title: Client Retention Manager
Location: Seattle, WA
Reporting Relationship: Director of Internal Operations, Strategic Initiatives
Salary: $65,000- $80,000 (Commensurate with experience)
Benefits Offered: Medical, Dental, Vision, Disability, Life, Retirement (403(b)), PTO, phone stipend
Employment Type: Exempt Full-Time

Application Process:

Equal Opportunity Schools is especially interested in applications from candidates who have personally experienced the discriminatory education practices we are seeking to rectify. This includes people of color and those who qualified (or have children who qualify) for the Federal Free and Reduced Lunch Program. Interested applicants should submit a resume and a cover letter highlighting relevant skills, and how EOS’s work, social justice, and racial equity connects with their professional goals. Applicants who complete the full set of screening questions provided by ZipRecruiter will be prioritized in the screening process.

Description:

Each year, the Strategic Initiatives team at EOS is responsible for the recruitment of a new cohort of partner schools and the retention of current partners into the next year of partnership. The retention of current clients is a significant and growing source of revenue for EOS, and the partnership model for returning partners has been expanded significantly in the last several years. This role has been developed because of this importance and growing significance, and the individual in this position will have a significant impact on the process by which that happens. The Manager of Retention will lead the process to ensure that throughout the year, current partners are supported and engaged regarding their future with EOS, their equity journey and their progress through our Action for Equity (A4E) partnership model. The Manager of Retention will expand upon and formalize existing processes that lead a majority of current partners to resign contracts with EOS every year, directly engage with a portion of EOS’ current partners through this process, and manage the internal processes with other EOS staff members collaborating on retention.

Responsibilities:

The Retention Manager will take ownership over the entire retention process within EOS, collaborating with members of the Strategic Initiatives and Partnerships teams to build upon existing processes, envision an improved timeline and strategy for engagement of current partner districts about future partnerships and contracts, and ensure a successful and timely resigning of contracts for current partner districts across the organization.

To achieve these goals, the person in this role will:

  • Design and complete a process to study current retention engagement practices with the goal to improve upon those practices in efficiency, depth of engagement and timeliness of signed retention contracts.
  • Implement, manage and track the updated partner retention process in partnership with other internal stakeholders
  • Train internal retention stakeholders on new processes, new methods of communications about retention, and the tracking and logistics needed to monitor the process
  • Develop and utilize communications to engage current partner districts in the retention process
  • Maintain a line of communication with current partner districts, including the introduction of the next year’s partnership structure
  • Communicate with internal stakeholders and leaders about current partners, the retention process, the handoff from contract to the start of the partnership, and the communications needed
  • Interface with current partner districts around the contracting process

Requirements/Skills:

  • Bachelor’s degree and 4+ years of related work experience or Master’s or advanced degree in education or related subject preferred
  • Excellent strategic thinking skills required, as well as the ability to think critically in order to improve processes, secure leadership, and peer buy-in, and teach processes to others
  • Excellent process management and organizational skills required, comfortable tracking a large number of partner interactions
  • Strong ability to build authentic relationships and communicate with confidence with leaders around equity
  • Great time management skills and comfortable in a fast-paced, high change environment
  • Strong familiarity with the high school education environment and high school administrations
  • Microsoft Excel – expert level (comfortable with formulas, filters, etc.)
  • Microsoft Office – expert level
  • This job requires some travel, including out-of-state travel, up to 10% of the time. A valid driver's license is required

This job might be for you if:

You communicate clearly. You express yourself well in writing and verbally and can convince a wide variety of audiences to commit to and recommit to this important work.

You enjoy working collaboratively with others. You recognize that working with and supporting a diverse team of individuals with varying roles and skills can be challenging, but you enjoy this challenge. You work to find creative solutions to best fit a wide range of contexts, needs, uses, and timelines.

You are committed to equity. You steadfastly believe that all students – particularly students of color and low-income students – should have opportunities to access and succeed in the most academically rigorous high school programs. You understand that working for equity is a continual journey and you are motivated by a passion for that journey.

You are comfortable working in a dynamic, growing organization. Equal Opportunity Schools has experienced incredible growth and success in our 10+ years of existence, but we don’t have it all figured out. You’re excited to take on the challenges that come with a relatively young organization, evolving internal systems and structures, and long-term visions that are still works in progress.

Equal Opportunity Schools

About Equal Opportunity Schools:

We are a national not-for-profit organization with a mission to ensure that black, brown and low-income students have access to America’s academically challenging school programs and that they succeed at all levels. The nonprofit organization’s partnership model is consultative, collaborative, and requires a commitment to specific and measurable results. Since its incorporation in 2010, EOS has helped more than 540 schools identify tens of thousands of students of color and low-income students who qualify for – but are missing from – Advanced Placement or other rigorous levels of coursework. EOS is headquartered in Seattle, Washington.

Equal Opportunity Schools is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer.

Equal Opportunity Schools considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law. Equal Opportunity Schools provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures and/or process.

Company website: http://eoschools.org/

Posted date: 17 days ago

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