Assistant Store Manager

Enjoy Technology Norwood, MA, USA

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type


Why Work Here?

“Ron Johnson (previous Apple Retail VP), great benefits, and be around the best people!”

About the Role.

As a Team Captain, you'll be the primary voice of the Expert community, responsible for managing Experts daily performance within the market.

Team Captains are exempt employees who are compensated with competitive pay and attractive employee benefits.

Duties & Responsibilities.

  • Lead and coach Experts through Enjoys Values and Brand standards
  • Ultimately responsible for inspiring, motivating and managing the daily performance of your team:
    • Provide consistent coaching and feedback to hold your team accountable to achieving results
    • Support in the facilitation of performance conversations as directed by the Senior Team Captain and/or Market Captain
    • Coach Experts before, during and after visits to build on-the-job capabilities and assess the Enjoyer experience
    • Manage daily scheduling needs and apply capacity planning practices to support the Expert and Enjoyer experience
  • Plays a critical role in building and maintaining a high-performing team:
    • Execute segments of the market hiring strategy as directed by the Market Captain
    • Lead and/or support in facilitating successful training and on-boarding programs
    • Develop team members to elevate performance and grow their career
  • Validate training effectiveness
  • Connect, inform, and inspire the team through one-on-ones, daily huddles, and visit observations.
  • Deliver 5-star Enjoyer visits and experiences as business needs dictate.

About you.

  • Obsessed with providing the best Expert experience
  • You proactively seek opportunities to help individuals and the team get stronger. You dont hesitate to share developmental feedback and provide encouragement when times are tough
  • You can be counted on to see tasks through to completion
  • You are self-motivated, resourceful, and proactive. You dont hide from problems or let them persist
  • Thrives in a fast paced work environment that has you constantly on the go. Works well under pressure
  • Respect and promote inclusion and diversity in the workplace
  • You make decisions that improve the lives of others, even if it means more work on the back end. Not simply a pleaser, you have the vision to see when a short-term challenge can yield a long-term gain


  • 3+ years experience in a people management role
  • Ability to travel for the first two weeks of onboarding and training
  • Ability to work a 40 hour work week, possible 10 hour shifts, overtime, evenings, weekends, and some holidays
  • Ability to lift up to 50lbs and stand for long durations
  • Ability to regularly office out of the Enjoy House
  • Valid driver's license and satisfactory driving record with at least 1 year of driving experience
  • Must be at least 21 years of age

This job description is not intended as a comprehensive or exhaustive list of all duties, responsibilities, and qualifications necessary for the position described herein. The duties, responsibilities, and qualifications of the position are subject to change without notice.All offers of employment are subject to background checks and drug screens prior to start date. Enjoy will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local, state, and federal laws and Fair Chance Ordinances.As an equal opportunity employer, Enjoy is proud to maintain a workplace characterized by mutual respect, inclusivity, and the celebration of diversity. All qualified applicants are welcome and will be considered for employment without regard to race, color, ethnicity, national origin, religion, gender, sex, sexual orientation, gender identity, genetics, disability, veteran status, or other applicable protected characteristic under local, state, or federal law.


About Enjoy Technology:

Enjoy is the next generation of retail. We pride ourselves on delivering a new kind of buying experience where our friendly Experts bring the best of the store directly to the door, along with personalized solutions, so you get the most out of your tech. We offer same-day delivery, setup and help for today’s premiere mobile devices; pairing the convenience you’d get from shopping online with the confidence you’d get from a store, all in the comfort of your own home.

Enjoy is a fast-growing startup, currently operating in 50+ US locations and the U.K., with more expansion on the horizon. We’re a mission-driven organization focused on bringing joy to people’s lives while creating great jobs for a digital world. This requires a spirit of winning together and a strong growth mindset. We value people who choose kindness and are obsessed with delivering amazing experiences.

Enjoy is founded and led by Ron Johnson, former head of Apple Retail, along with an executive team from leading retail, technology, and design organizations, including: Apple, Facebook, Starbucks, Tesla, and Amazon.

Posted date: 25 days ago

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