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Billing Support Representative

EmpowerMe Wellness in Clayton, MO, USA

EmpowerMe Wellness, LLC was born out of the realization that something was missing in the world of comprehensive senior wellness. Seniors succeed when rehabilitation services are offered as part of their daily lives. EmpowerMe Wellness allows for clients and their families to work with one wellness team to get the services they need whether it is physical, occupational, or speech therapy, home health, medication management, help around the house, or hospice services.

We’re expanding our team to better meet the needs of those we serve and are looking for a Full-Time Billing Support Representative. The ideal candidate has experience working in medical billing and would be available to work 40 hours per week and is able to work 5 days a week, Monday-Friday.

About the role…

As a Billing Support Representative with EmpowerMe you will be responsible for assisting with the overall back-end medical billing process. Key functions of this role will involve verification of medical eligibility and coverage of benefits, audits of 3rd party billing reports to ensure accuracy of the overall billing process, deposit reconciliation and batch upload, addressing billing issues related to: missing/incomplete documentation and/or charges, delay in claim processing due to medical documentation submission requirements, credentialing issues, etc. The ability to review and collect information in a thorough and detailed manner, as well as timely response and communication are critical to the success of this position.

Essential Duties include the following:

  • Assist in obtaining preregistration information, such as demographics and insurance and input collected information into billing software in a complete and accurate manner.
  • Assist with verification of benefits and referral/authorization collection when needed.
  • Serve as intermediary between patients and outside sources related to questions or problems which patients may have regarding bills for services provided.
  • Communicate payment policies to patients and finalize payment arrangements with patient or guarantor, as needed.
  • Manage service provider accounts by reviewing service logs for accuracy, preparing and submitting invoices, and tracking payments.
  • Compile remits & payments received, reconcile deposits and prepare batch uploads to 3rd Party billing group.
  • Review and work billing error reports:
    • Identify and address discrepancies in network status identified by insurance companies and communicate issues pertaining to network and credentialing to Business Operations Coordinator.
    • Coordinate the transmission of information verifying medical necessity and accuracy of documentation between clinical staff and 3rd party billing vendor.
    • Resolve issues and concerns regarding accounts receivable – report prep and notification of management.
  • Conduct regular audits on 3rd party billing vendor to ensure all issues are addressed timely, and to ensure accuracy of:
    • Claim submissions
    • Charge capture
    • Applied and/or rejected payments
    • Itemized bills to patients and insurance companies
  • Track billing issues and communicate issues and/or concerns to Business Operations Coordinator

Qualifications, Education and/or Experience:

  • Bachelor’s degree or Associate’s degree plus 1 year of professional office experience, or High School diploma or GED plus 3 years professional office experience (professional office experience in healthcare setting is preferred).
  • Knowledge and understanding of HIPAA and CMS guidelines.
  • Knowledge of and experience with insurance benefit coordination, medical credentialing and medical billing.
  • Quickly adapts to change and takes a proactive approach to problem solving.
  • Goal- and result-oriented, as well as self-motivated with a sense of professional curiosity, desire to learn new things, and to find / recommend solutions to problems.

What you need to know when considering a career with EmpowerMe…

EmpowerMe professionals use their expertise and genuine respect for those we serve in ways that encourage independence, dignity and individuality. It is our mission to provide personalized wellness services to help our clients achieve their individual goals, and do so by putting into practice our company values:

  • Passionate – cherish the people we serve and the care we provide, which motivates us to help our clients achieve their goals.
  • Teamwork – bringing together our staff, clients and families to work together in order to provide excellent care and services.
  • Results – always understand our clients’ needs, values and preferences allowing us to build a plan that’s customized to the individual which maximizes the ability to achieve their goals and independence.
  • Innovative in our solutions, identifying creative ways to meet our clients’ goals and refusing to accept the “norm”.

We seek out team members and leaders who exhibit and promote a high level of customer service, hospitality, curiosity and friendliness towards all clients, visitors, employees and the organization overall. In addition, we seek out team members and leaders who are driven to provide a successful and enriched life experience to the people we serve.

If you feel you would be the right fit for our organization, we encourage you to apply. – Now is your time to be part of something great - Join EmpowerMe Wellness!


This employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.

Posted date: 20 hours ago

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