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  • Employment Type

  • Benefits Offered

    Paid Time Off, Retirement
  • Compensation

    $15 to $17 per hour

Why Work Here?

Amazing opportunity to work with a dedicated, hardworking, and fun team that makes a positive impact on our clients' lives!

Elliott Counseling Group is looking for a part-time Receptionist to join our Mattoon office! Under the guidance of our office manager, this position will serve as the initial contact for customer service and support to clients, counselors, and office staff; in addition to performing various clerical duties which support the presentation and operation of the company.

Our ideal candidate excels at organization, flexibility, initiative, and approachability. This is a customer service-focused role, and the Receptionist will be continuously interacting with clients, counselors, office staff, and vendors. In addition, they must be able to gracefully and simultaneously handle multiple tasks, deadlines, and frequent interruptions.


  • Handle and maintain confidential client information
  • Answer multi-line phone and greet clients
  • Open mail and deliver to appropriate individual, includes sending or receiving mail items
  • Schedule, adjust, and cancel client appointments; update impacted schedules
  • Follow up with clients when they fail to arrive for a scheduled appointment
  • Checking and maintaining office availability for client sessions, and other meetings as requested
  • Create daily room schedules for counselors
  • Collect and enter client co-insurance, co-pay, and balances into InSync database
  • Responsible for keeping balanced cash drawer
  • Distribute first appointment paperwork to new clients; create and maintain client files
  • When opening/ closing office, arm/disarm alarm system
  • Maintain the office and ensure a pleasant and professional environment for clients- replenish water in lobby, refill ice bin, empty trash bins when full, tidying up waiting areas, restock paper towels, and watering plants
  • Scan, copy, fax, or email documentation as requested
  • Responsible for upkeep of materials library; includes checking items in and out, and sending overdue reminders
  • Send or deliver phone, voicemail, or email messages to office staff recipients
  • Perform other duties as assigned


  • 2 years of customer service experience
  • Experience with multi-phone line system
  • Ability to multi-task
  • Ability to learn new software
  • Experience with calendaring systems (e.g. Outlook or Google Calendar) and scheduling
  • Intermediate Microsoft Office skills
  • Possess knowledge of HIPAA regulations
  • Good organization skills
  • Previous experience in healthcare or reception roles a plus

Compensation and Benefits
Elliott Counseling Group offers our part-time employees a competitive compensation and benefits package, including PTO, a retirement plan, and more.

Monday - Thursday 5pm to 9pm (Approximately 5 - 10 hours per week)

All applicants must be authorized to work in the United States.
Elliott Counseling group is an Equal Opportunity Employer.

About Elliott Counseling Group:

Elliott Counseling Group has been serving individuals, couples and families in the community since 2002, addressing the entire range of emotional and mental health issues. Whether it is to assist in addressing anxiety or depression, to find answers to chemical dependency problems or eating disorders, to help to resolve marital or family conflict, to facilitate healing from the effects of trauma and loss, to aid in dealing with grief or coping with stress, or to provide support and direction for any number of other issues arising from interpersonal relationships, the workplace, school, or self-exploration and personal growth, we are here for you. Elliott Counseling Group currently employs a select group of the best and most well-regarded therapists in the community, bringing diversity in personal characteristics and culture, in style and orientation, and in experience and areas of specialization.

We work with all age groups, from pre-school-aged children (utilizing play therapy), through adolescence and adulthood, to elders.

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