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ECOM is currently sourcing for a System Support Lead for our direct client in the Houston area.
Position: System Support Lead
The Operational Systems Team is responsible for managing the technology systems and associated processes for Operational Risk and Compliance Environmental, Health and Safety (EH&S), and Crisis Management. This role will be critical ensuring user needs are met, and the systems supported by the Operational Systems team is configured and maintained.
Key Job Responsibilities & Duties
Responsible for system configuration, user support, documentation, and support for training & business analysis needs for all systems supported by the Operational Systems Team.
Responsible for supporting and supplementing business requirements, client requirements, and technical specifications for all systems supported by the Operational Systems Team.
Provide support for semi-annual review of all documented process and procedures used to maintain for all systems supported by the Operational Systems Team.
Responsible for overall project coordination, associated documentation, and facilitation for identified priority projects supported by the Operational Systems Team
Manage Operational Systems business and IT contacts across all business units throughout the enterprise.
Monitor active Operational Systems projects to ensure milestones and project deadlines are achieved for all systems supported by the Operational Systems Team.
Keep company management informed of project status through effective project status reporting and executive presentations for all systems supported by the Operational Systems Team.
Consult with functional leads and subject matter experts for Operational Systems projects to identify, define, and document business needs and objectives
Support the transition of projects to Operational Systems sustainment team.
20% travel including international travel. Passport will be needed
Degree in Business, Communications, Computer Science or relevant business experience.
Minimum 5 years system support experience.
Attention to detail.
Excellent communications skills – written, verbal and presentation.
Strong organizational and interpersonal skills.
Able to work successfully in a team environment as well as independently.
Proactive and self-motivated individual who is able to identify issues and appropriate strategies for resolution.
Proficient on the use of Microsoft Office tools.
Knowledge of environmental management information systems and business process and management systems (eg, Essential Suite, K2, TapRoot, etc.).
Knowledge of operational risk and compliance processes.
Founded in 1978, ECOM was established with the intent of bringing exceptional I.T. candidates and quality employers together. As a family owned and operated business we pride ourselves on including staffing solutions that complement our business partners in-house skills. We have a simple approach that focuses on our core values.
Posted date: 1 year ago
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