ZipApply

Employment Type

Full-Time

We are a premiere Ophthalmology practice looking for the right candidates to join our team. If you are driven, motivated to learn and grow with a practice that truly cares about providing the best healthcare for patients, this may be the right place for you.

Job purpose

Responsible for the scheduling of surgeries, taking into consideration the desired date, priority of surgery, length of surgery, and effectively communicate surgeries with patients.

Duties and responsibilities

 Creates surgery checklists, the surgery schedules, and superbills

 Performs preoperative testing

 Verifies patient insurances and calculates patient's portion of payment

 Manage incoming and outgoing phone calls and emails regarding surgeries

 Prepares charts and reviews surgery paperwork in detail for accuracy and completion

 Submits surgery schedule and paperwork to the doctor performing the surgery for final review

 Interact with patients and families to facilitate accurate flow of information and ensure increased responsiveness

 Contacts patient in regards to missing information, payment, provides instructions, and advice on surgery arrival time

 Copy and submits all necessary documents to Ambulatory Surgical Center in a timely manner prior to surgery date

 Checks electronic health record for upcoming patient appointments and pull charts for all future appointments including surgery appointments

 Optimizes patient satisfaction by providing excellent customer service (phone etiquette, in person interaction)

 Maintain patient accounts by obtaining recording, and updating personal and financial information

 Smiles and greets each patient as he/she comes into the office

 Assists in resolving patient conflicts and complaints in a professional manner, as well as, informing the appropriate parties within 24 hours

 Checks patients in and out efficiently, and professionally

 Interacts well with patients in the waiting room by keeping them updated and ensuring their wait is as pleasant as possible

 Implements and enforces all company rules, procedures and policies

 Contribute to team effort by accomplishing related tasks and results as needed

 Answers multiple phone calls professionally, returns messages and replies to all emails to appropriate parties within 24 hours  Ensure accurate bookkeeping at the beginning and at the end of each day

 Examine insurance cards carefully to verify and confirm proper coverage through insurance verifications

 Schedule appointments and enter data into scheduling system

 Ensure timely and accurate batching out at the end of each day

 Ensure that all recalls are up-to-date

 Accurately collect balances due, co-pays, deductibles, co-insurances, etc.

 Follow-up with patients using the appointment confirmation system or making direct calls

 Assists patients to complete all necessary forms and documentation including medical insurance

 Maintain stock of appropriate forms and office supplies

 Ensures reception area is well-maintained, neat and clean

 Maintain an appropriate, and professionally dressed and groomed appearance

 Competent in scheduling appointment for patients

 Knowledgeable in cosmetic procedures offered at EWEI

 Attends required staff and educational meetings as requested

 Proactively cares for, maintains, and stocks exam rooms

 Safeguards and maintain compliance with HIPAA regulations and maintaining strictest confidentiality

 Other duties as assigned

Qualifications

 High school diploma. College degree preferred

 Ability to effectively interact with doctors, patients, and other staff members.

 Strong verbal and written communication skills

 Strong computer/internet knowledge

 Demonstrate knowledge of proper, safe, efficient usage of office equipment

 Superior command of English language in writing and communication

 Professional in appearance, organized, and prompt

 Must be punctual, efficient, and detail-oriented

 Excellent telephone and communication skills

 Some level of practice management software experience strongly preferred

 Respectful of all privacy requirements for HIPPA and also all personal information

 Some level of experience with medical, vision, workers compensation insurance, strongly preferred

Working conditions

 Frequently exposed to noise and a regular flow of people around the office

 Frequently assigned to changing priorities

 May be required to work overtime and/or Saturdays

Physical requirements

 Ability to stand, walk, sit, use hands, reach with hands and arms, speak and hear; may occasionally be asked to lift up to 15 pounds

 Normal physical mobility that includes movement from place to place

Direct reports

None


Typical schedule 8:30am - 5pm
may need to be flexible for start time to be 7am or as late as 9am
40 hours/week