“Lots of personal time, work from home, travel expenses covered, overtime available”
DO NOT APPLY IF YOU DO NOT HAVE EXPERIENCE IN IT SERVICE / SUPPORT.
Work from home 70%, Onsite support within surrounding area 30%
Paid travel, after-hours and overtime
Perform remote help desk support as well as occasional onsite assistance with regard to computer problems related to Windows and Mac OS X.
Tracking & documenting support activities, using ConnectWise ticketing system.
Communicate and document troubleshooting techniques and "best practices" to the team.
Work as a team member performing installation and maintenance of technology at client engagement sites.
Must be able to troubleshoot and diagnose technical issues in a timely manner to implement a solution or offer alternative options.
Must have good working knowledge of Windows operating systems (desktop and all server)
Must have knowledge of desktop, laptop, and basic server hardware.
Must be able to assist or install and configure desktops, laptops, and basic networking hardware when on site
Must have basic knowledge of routers, firewalls, networking and TCP/IP protocol
Understanding of VoIP Phone Systems required to set up user extensions
Moderate to advanced knowledge of Microsoft Office/Office 365 (Exchange)
A strong attention to detail and ability to communicate and document with clarity
Excellent customer service skills
Implementation of system and software upgrades, as well as performance monitoring and tuning.
Perform weekly antivirus and Windows/MAC patch updates using LabTech software.
Minimum of 5 years’ experience configuring, installing, troubleshooting and repairing PCs and laptops
Minimum of 2 years’ experience configuring, installing, troubleshooting servers, Windows Server 2008/2012, Microsoft Office 365.
Experienced with end user support, possess strong technical knowledge of Windows 7, Windows Server 2008/2012, Active Directory, Microsoft Office 365, Microsoft Exchange Server, Microsoft Office products including MS Outlook, Word, Excel, Quickbooks, Adobe Acrobat, LogMeIn, TeamViewer, ScreenConnect, ConnectWise, LabTech, Veeam Backup
Dell/HP Workstation, Cisco Router, Sophos Router/Firewall, HP Server, Cisco VOIP Phone knowledge a plus
A+, MCSE, HP, Cisco certifications a plus
Must have valid driver’s license and comfort with occasional travel
Structured cabling experience a plus, CAT5/6 Cable, punchdown
Associate, BA or BS degree preferred.
Ability to use customer-service oriented techniques to determine and resolve problems, and respond competently with the appropriate sense of urgency to customer requests.
Initiative to expand level of responsibility.
Work both independently and as part of a team with professionals at all levels.
Prior experience in providing services to remote sites a plus.