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Remote Desktop Support Technician - Work from Home

Diversified Integration Systems in New York, NY, USA

Compensation

$17 to $19 Hourly

Employment Type

Full-Time

Why Work Here?

“Lots of personal time, work from home, travel expenses covered, overtime available”

DO NOT APPLY IF YOU DO NOT HAVE EXPERIENCE IN IT SERVICE / SUPPORT.

  • Work from home 70%, Onsite support within surrounding area 30%
  • Paid travel, after-hours and overtime
  • Perform remote help desk support as well as occasional onsite assistance with regard to computer problems related to Windows and Mac OS X.
  • Tracking & documenting support activities, using ConnectWise ticketing system.
  • Communicate and document troubleshooting techniques and "best practices" to the team.
  • Work as a team member performing installation and maintenance of technology at client engagement sites.
  • Must be able to troubleshoot and diagnose technical issues in a timely manner to implement a solution or offer alternative options.
  • Must have good working knowledge of Windows operating systems (desktop and all server)
  • Must have knowledge of desktop, laptop, and basic server hardware.
  • Must be able to assist or install and configure desktops, laptops, and basic networking hardware when on site
  • Must have basic knowledge of routers, firewalls, networking and TCP/IP protocol
  • Understanding of VoIP Phone Systems required to set up user extensions
  • Moderate to advanced knowledge of Microsoft Office/Office 365 (Exchange)
  • A strong attention to detail and ability to communicate and document with clarity
  • Excellent customer service skills
  • Implementation of system and software upgrades, as well as performance monitoring and tuning.
  • Perform weekly antivirus and Windows/MAC patch updates using LabTech software.

Requirements:

  • Minimum of 5 years’ experience configuring, installing, troubleshooting and repairing PCs and laptops
  • Minimum of 2 years’ experience configuring, installing, troubleshooting servers, Windows Server 2008/2012, Microsoft Office 365.
  • Experienced with end user support, possess strong technical knowledge of Windows 7, Windows Server 2008/2012, Active Directory, Microsoft Office 365, Microsoft Exchange Server, Microsoft Office products including MS Outlook, Word, Excel, Quickbooks, Adobe Acrobat, LogMeIn, TeamViewer, ScreenConnect, ConnectWise, LabTech, Veeam Backup
  • Dell/HP Workstation, Cisco Router, Sophos Router/Firewall, HP Server, Cisco VOIP Phone knowledge a plus
  • A+, MCSE, HP, Cisco certifications a plus
  • Must have valid driver’s license and comfort with occasional travel
  • Structured cabling experience a plus, CAT5/6 Cable, punchdown
  • Associate, BA or BS degree preferred.
  • Ability to use customer-service oriented techniques to determine and resolve problems, and respond competently with the appropriate sense of urgency to customer requests.
  • Initiative to expand level of responsibility.
  • Work both independently and as part of a team with professionals at all levels.
  • Prior experience in providing services to remote sites a plus.

Company address: 200 Vesey Street, New York NY

Posted date: 7 days ago

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