Never miss an opportunity. On ZipRecruiter, top companies reach out to you.
Your feedback helps keep ZipRecruiter safe.
Learn more about how to recognize common online scams
“Great culture and work environment. We have been in business since 1991 and hold an A+ rating with the BBB.”
We are not your typical IT company, we are a total service provider offering a complete solutions suite for clients handling all their technology needs. Find out more at https://www.digitalsouth.com/
Digital South Communications, Inc. is expanding and seeks an IT Professional to join our team!
DSC focuses on each client to deliver a timely resolution, within budget and right the first time.
Do you have the following abilities and knowledge to help deliver customer satisfaction that Digital South is looking for?
· Build, configure and manage servers, switches and networks
· Troubleshoot to isolate hardware and software issues
· Wireless and cable networking including LAN/WAN, Ethernet, switching, routing and TCP/IP
· Microsoft Active Directory and Exchange
· Working technical knowledge of Remote Desktop configuration and setup
· Experience with IP-PBX or VoIP equipment
· Technical knowledge of UCaaS technology & VoIP technologies
· Confidence and knowledge to provide user end training
· Collaborate with team members to provide a customer focus, service driven solution
· Ability to perform in a fast pace environment and multi task to meet customer needs
Your Daily Activities will include:
· Organizing assigned ticket queue by prioritizing critical issues and effectively manage time to successfully address tasks in a time sensitive manner. Experience with AutoTask / Datto a plus.
· Record customer-reported issues by documenting actions and next steps required in a Help Desk Environment
· Provide quotes for software and hardware purchases
· Develop and maintain a general knowledge of all Digital South products
· Ability to perform onsite maintenance
Education / Experience:
· Associates’ Degree in a computer related discipline
· 1-3 years of experience in Help Desk Environment
· VoIP / Telecom
Digital South Communications, Inc offers
· Competitive salary, bonus opportunities and paid time off
· Outstanding benefits package including medical, dental and vision
· 401 (k) with matching company contribution
· Ongoing professional development training
6 days ago
View all Jobs at Digital South Communications I
What email should the hiring manager contact you at?