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Customer Support Engineer

DigiLens Inc. in Sunnyvale, CA, USA

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type

Full-Time

Why Work Here?

“Awesome opportunity to join a growing company in Silicon Valley”

We are looking for a Customer Support Engineer to join our Advanced Manufacturing Team, working on transferring technology to customers and supporting them after acceptance. On the personal development side, you will master many aspects of next generation digital optics and take your career path a decisive step further in a vibrant fast-growing company with room for employees to grow.

Responsibilities:

  • Program Management to transfer DigiLens technology to customers and partners
  • Work closely with development, design and release engineers to ensure customer needs are met by equipment, materials and documentation
  • Perform installation and Site Acceptance Testing at customer sites
  • Manage Factory Acceptance Testing at DigiLens manufacturing site
  • Coordinate with Pilot Line to replicate and resolve customer issues
  • Perform “hands-on” assembly, testing, evaluating, and de-bugging of custom optical assemblies
  • Complete data extraction, analysis and presentation to solve problems and improve processes
  • Create documentation of methods and procedures
  • Some travel (approx. 50%) to customer sites to qualify equipment or resolve issues

Minimum Qualifications:

  • B.S. or M.S. in Optics, Physics or a related Engineering discipline with 5+ year of industry experience.
  • Proficiency in set up, use and alignment of optical components and related test equipment
  • Familiar with lasers and light sources
  • Customer support experience with complex equipment and processes
  • Good verbal and written communication skills both internal and with customers
  • Excellent cross-functional teamwork skills
  • High energy and drive to work in a startup environment

Preferred Qualifications:

  • Hands on polarization and optical alignment experience; Understanding of fundamental holography principles
  • Experienced in assembly of optical systems, including handling and cleaning of optics, interpreting technical documentation, describing optical system components and assembly procedures
  • Familiarity with LabView and/or automation hardware
DigiLens Inc.

About DigiLens Inc.:

We're leading the way in diffractive waveguide optics for augmented and virtual reality applications, serving the aerospace, automotive, government and consumer electronics market. Our breakthrough technology stack and nanomaterials help deliver the best in class AR and VR displays.

This is an opportunity to hit the ground running as the company grows--fast! The market is predicted to exceed $165 billion by 2024.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status or any other characteristics protected by law.

We’re on a mission to enable the next generation of AR displays. Do you have what it takes to make a significant impact?

Company website: http://www.digilens.com

Company address: 1276 Hammerwood Avenue, Sunnyvale, CA 94089

Posted date: 20 days ago

View all Jobs at DigiLens Inc.