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Lead Hospitality Specialist
PROVIDE DIRECTION AND SUPPORT TO PLATINUM AGENTS TO ENSURE THE HIGHEST LEVEL OF SERVICE IS PROVIDED AT ALL TIMES; ASSISTING WITH CUSTOMER SERVICE REQUESTS AS NEEDED. THE TEAM LEAD WILL SUPPORT THE DEVELOPMENT OF TEAM MEMBERS THROUGH MONITORING, COUNSELING AND PERFORMANCE EVALUATIONS. WILL OVERSEE 8-10 AGENTS PER SHIFT, INSURING COMPLIANCE TO COMPANY AND DEPARTMENTAL STANDARDS; RESPOND AND RESOLVE ANY ESCALATED MEMBER ISSUES IN A TIMELY MANNER; SUBMIT WRITTEN ASSESSMENTS ON INDIVIDUAL AGENT PERFORMANCE AND OUTLINE ANY TRAINING OPPORTUNITIES TO MANAGEMENT REGULARLY.
1-2 YEARS INBOUND CALL CENTER EXPERIENCE PREFERRED; 1-2 YEARS TEAM LEAD OR SUPERVISORY EXPERIENCE REQUIRED WITH DIRECT REPORTS OF 3+; STRONG TYPING, NEGOTIATION AND PROBLEM SOLVING SKILLS REQUIRED; TIMESHARE AND FINANCIAL SERVICING KNOWLEDGE PREFERRED; MUST BE ABLE TO WORK A FLEXIBLE SCHEDULE - INCLUDING WEEKENDS, HOLIDAYS AND OVERTIME WHEN NECESSARY.
About Diamond Resorts International:
Diamond Resorts International, with its network of more than 420 vacation destinations located in 35 countries throughout the continental United States, Hawaii, Canada, Mexico, the Caribbean, South America, Central America, Europe, Asia, Australasia and Africa, provides guests with choice and flexibility to let them create their dream vacation, whether they are traveling an hour away or around the world.
Our relaxing vacations have the power to give guests an increased sense of happiness and satisfaction in their lives, while feeling healthier and more fulfilled in their relationships, by enjoying memorable and meaningful experiences that let them Stay Vacationed.
Diamond Resorts International manages vacation ownership resorts and sells vacation ownership points that provide members and owners with Vacations for Life at over 420 managed and affiliated properties and cruise itineraries.
Posted 4 years ago
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