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Customer Success Executive - Onboarding Specialist

Design Pickle in Scottsdale, AZ, USA

About This Role

Hello prospective pickle! Design Pickle is currently seeking to expand our team in Scottsdale, Arizona by adding a Customer Success Executive focusing on client onboarding to act within our headquarters. This Customer Success Executive will lead the charge in our client onboarding experience to ensure the use of our creative service is truly able to change our clients' lives through creativity.

Who We Are Looking For

First, Design Pickle isn't your average VC funded, grow-at-all-costs-for-the-TechCrunch-feature type of company. We're self-funded, hard-working, creative-loving, and a beautifully diverse group of people from around the world.

Do we love pickles too? Most of us – but don't stress. If pickles aren't your thing, it is not a deal breaker. We do look for a passion and interest in something though. Your unique self helps make us the great company we are today.

We stand by our vision, purpose and values, and these are mission-critical to how you show up every single day.

Specific to your role, we're looking for individuals who…

  • Have around 2-3 years of relevant experience in Customer Success under your belt. You come from a SaaS environment and know how to help clients utilize softwares properly.
  • Have proven success at building rapport with clients and solving both user and product issues.
  • Friendliness is in your bones and you are able to handle escalations with a smile on your face.
  • You're persistent as hell and extremely goal-oriented. Organization is something you pride yourself on and you are proficient at utilizing multiple technology platforms

Key Objectives and Responsibilities

As a fast growing company, roles always evolve. However we want you to know exactly what you're walking into. In the first 90-days here is a preview of what's expected:

  • Work closely with a small team resolving customer inquiries, issues, and concerns
  • Communicate with clients to ensure their success while using Design Pickle
  • Provide delight and create WOW moments to build brand loyalty from our customer base
  • Reduce churn within the first month of a client's onboarding as a new customer by monitoring account and aiding in the proper use of Design Pickle
  • Track refund metrics and reduce the amount of refunds issued in a client's first month or trialing period
  • Relay communication issues or questions from customers to proper channels to stay ahead of potential trends



Benefits, Compensation & Perks

Compensation is always paid at above market rate for your role. Specifics will be discussed with qualified applicants.

Additionally we offer:

  • Uncapped PTO
  • Remote-work flexibility
  • World-class creative office
  • In-office gym
  • Paid training & personal development
  • Health insurance
  • Pet insurance
  • New parent leave
  • Team retreats, social events & adventures

About Design Pickle

Design Pickle was founded in 2015 with a vision to change lives through its creative software, solutions, and services. Since then, the company has grown to be the #1 flat-rate graphic design company in the world serving tens of thousands of clients with a team that spans the globe.

In 2019 Design Pickle ranked on the Inc. 500 as one of the fastest growing companies in America.

We are a company that takes our core values to heart:

We are Friendly,

Tenaciously solve challenging problems with Smart-Working solutions,

Engage the marketplace and each other guided by Truth,

And approach every day with a Service mindset.

Design Pickle delivers:

  • Services – Our core graphic design solutions for businesses large and small
  • Content – Original and stock media for creators
  • Software – Experiences for clients, designers, and agencies to leverage ecosystem
  • Experiences – Live events and more to further expand our clients and their businesses

You can learn more about our company, our vision, and what we stand for on our website and social channels. We can't wait to meet you – thank you in advance for your application!

Posted date: 25 days ago

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