“Support the Denver community and take advantage of our great development opportunities and on-the-job training!”
The Denver Urban Renewal Authority manages multiple affordable housing programs, which match low- and moderate-income Denver residents with grants and low-interest loans for repairs, accessibility improvements, and lead hazard control. The programs are run by the Authority’s Housing Department, which has two teams: (1) intake and loan underwriting, and (2) rehabilitation.
Under the supervision of the Grant Management Supervisor, the Bilingual Intake Specialist responds to inquiries from the general public regarding DURA’s housing programs and provides translation services for Housing Department staff and clients.
Translates, both verbally and in writing, from Spanish to English and English to Spanish on behalf of clients and Housing Department staff.
Screens inbound calls from prospective clients for eligibility and maintains caller tracking databases.
Maintains a waiting list of potential clients for the Housing programs, if needed.
Works with potential clients to take program specific applications.
Prepares client intake file by gathering client’s paperwork for Loan Specialist review, including reviewing documentation for accuracy and completeness. Follows up with clients to obtain required documentation with a sense of urgency and an eye for detail.
Follows up with callers who have requested information but have not applied for Housing programs.
Primary back-up for agency receptionist during lunch periods.
Refers clients to community resources and other organizations when DURA's housing programs cannot meet their needs.
Other duties as assigned by Grants Management Supervisor, Deputy Director/CFO, and Executive Director.
Knowledge, Skills & Experience
Bilingual (fluent) in Spanish and English required. Must have the ability to translate from English to Spanish and from Spanish to English verbally and in writing on behalf of clients and other Housing staff.
Ability to provide courteous, knowledgeable and professional customer service on the telephone, via email and in person.
Ability to work with people from diverse backgrounds.
General knowledge of affordable housing programs and/or experience working with HUD funded-programs a plus.
Knowledge of and experience in using customer relationship management (CRM), ability to perform accurate data input into a database.
Able to communicate effectively both verbally and in writing.
Ability to work in a team environment.
Strong organizational skills required.
Ability to multi-task and effectively balance competing priorities.
Education: Graduation from high school or equivalent
Experience: Minimum of one year’s experience in an intake or client-facing position. Two years general office experience within a nonprofit housing or direct service organization preferred. Experience in working with low/moderate income households preferred.
Software Utilized: MS Office Suite, CRM Software
Primarily office with some offsite meetings
May be required to enter clients’ homes
May be required to use a personal vehicle
Occasional evening and weekend hours
DURA will offer the successful candidate a competitive compensation and benefits package which includes medical, dental, vision, life and disability insurance, a 401(a) retirement plan, RTD EcoPass, vacation and sick leave and paid holidays.
Qualified applicants must successfully complete a pre-employment background screening. Position finalists will be required to take and successfully pass a written and verbal language test to confirm Spanish fluency. DURA participates in E-Verify.
About Denver Urban Renewal Authority:
The Denver Urban Renewal Authority is a full-service redevelopment agency engaged in neighborhood and downtown revitalization, economic development, home ownership and housing rehabilitation throughout the City and County of Denver. DURA functions as a catalyst, partner, advisor and/or participant in a variety of efforts to foster sound growth and development.