“We strive to build a respectful and collaborative environment that fosters career growth in a rapidly evolving industry.”
We are looking for a Field Service Engineer to join our team! The Field Service Engineer provides exceptional customer service and technical support to our expanding customer base. This role is responsible for customer relationship management through equipment installations, providing onsite and over the phone technical support, training, maintenance, troubleshooting and managing travel logistics.
Duties and responsibilities
Performs physical hardware installations, maintenance, upgrade and monitoring of Delta Separation systems in the field.
Schedules and executes planned and unplanned service calls.
Travels internationally. Work flexible shifts and adapt to changing work schedules.
Assesses product/equipment performance based on field support data; recommends modifications or improvements.
Assists in the upgrading of existing equipment in the field.
Responsible for meeting daily service repair needs and driving customer satisfaction.
Reporting any deviations from established product quality standards and specifications.
Serves as the company liaison
Always maintain a positive attitude and provide outstanding customer service
Assist in the development of detailed installation and field service plans.
Effectively communicate and partners with teammates and colleagues to optimize project scheduling, resolve technical issues and coordinate material deliveries.
Maintains up to date, clear and concise customer service logs and internal service records in an organized manner. Assists in the creation and updating detailed customer files, including pictures and notes.
Assists in the assembly of new production equipment.
Takes the initiative in conducting root cause failure analysis on machines sent back to the factory.
Takes initiative to set up pre-shipment testing and quality control.
· Assists in setting up testing of prototype designs.
Bachelor's Degree or equivalent experience
Must have a minimum of two years related experience
Excellent relationship building skills, customer resolution and record-keeping are essential
Must have strong interpersonal skills, as well as great written and verbal communication
Must have computer competency and aptitude for learning specialized software programs
Able to travel internationally. Work flexible shifts and adapt to changing work schedules.
Weekend availability required to support trade shows, workshops and customer repairs.
Good mechanical and electrical aptitudes, with the ability to read and understand electrical and hydraulic schematics
HVAC experience is preferred.
Must have and maintain a valid California driver’s license
About Delta Separations:
Delta Separations, founded in 2015 is a hardware manufacturer based out of Santa Rosa, California. We are dedicated to develop and improve equipment for safe extraction of high-quality oil from plant based biomass. It is a daily goal of Delta Separations to support our clients with excellent customer service and industry education.