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Reliance Connects, a telecom company located in Estacada, Oregon, is seeking a Help-desk Technician to join our ISP Help-desk Team.
This position is responsible for Tier 1 Internet Help-desk support for our customers in Oregon and in Mesquite, NV. Tasks will include identifying, troubleshooting and resolving or escalating client issues and requests. This is a call-center type position where most of the core responsibilities will involve being on the phone troubleshooting DSL and FTTH connection issues. However, there is opportunity to work on other projects and tasks within other IT operational areas.
Core Duties and Responsibilities:
Field incoming calls from customers with the goal to accurately and quickly troubleshoot issues
Accurately document all calls and activities using ticket system
Provide an excellent customer service experience for all customers
Provision customer premise equipment based on order specifications
Maintain help-desk team documentation when required
Accurately document and escalate issues to appropriate department
Computer hardware/software troubleshooting skills
Knowledge and Skills:
Excellent interpersonal and customer service skills
Excellent communication skills
Must be a team player and work well under pressure
Basic network troubleshooting experience
Analytical, problem solving, and decision making skills.
Education and Work Experience:
Associate’s degree in computer science related field or equivalent experience or actively enrolled in computer science program
Prior experience working in customer service and/or technical support
Must have reliable transportation as time management is key!
Reliance Connects is your local source for superior voice, video, and broadband services. We are your connection to the world for entertainment, information, and communications. Reliance has a 102-year tradition of being your reliable choice for state-of-the-art technological advances.
The team at Reliance Connects enjoys competitive compensation and excellent benefits including medical/dental, 401K, insurance and paid vacations. Plus, the great combination of a family owned business that offers large company stability with a small company atmosphere.
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."
About Day Wireless Systems & Reliance Connects:
Day Wireless Systems & Reliance Connects
Day Wireless Systems - Founded in 1969, Day Wireless Systems is the largest full-service wireless integrator in the West and the largest Motorola outlet (in the US) serving clients all over the country from 26 offices primarily in California, Oregon and Washington. Day Wireless Systems provides design, construction, licensing, sales, rentals, installation, service, products and maintenance for a wide range of high-performance wireless voice, data and video applications.
Reliance Connects (formerly known as Cascade Utilities & Rio Virgin Telephone and Cablevision) is your local source for superior voice, video, and broadband services. We are your connection to the world for entertainment, information, and communications. Reliance has a long standing tradition of being your local reliable choice.
Reliance Connects strives to enrich the lives of our customers, employees, and the community through superior communications and entertainment services.