Maintenance Technical Support Engineer/Triage Resource

Posted 2 years ago in Information Technology

Position: Maintenance Technical Support Engineer/Triage Resource
Address: Edison, NJ
Start Date: ASAP
Length: 6M+
Bill Rate: $55-60/hr

No sponsorships

Skills Required:
  • Able to handle Midrange and Higher end servers Level 1 and Level 2 technical support
  • Person should able to handle all kind of maintenance activity on SUN Solaris, HP (Wintel and UNIX) products.
  • 2+ years experience providing tech support.
  • Expert knowledge of SUN Solaris : Solaris 8,9,10 versions, Solaris Zones, Sun clusters, HP-UX,..
  • Understanding of SUN and HP technologies (hardware)
  • Sun Solaris and HP Certification preferred
  • High self drive and confidence
  • BS
  • EMC knowledge will be plus

Job Description:

- Support Engineer is a member of maintenance team whose primary responsibility is to act as a liaison between company’s Help Desk team and customer. He will be responsible for case resolution on site and rerouting when required.
- The Applicant will be a technical engineer responsible for end-end analyzing & resolving technical problems
- Will also be responsible for escalating cases appropriately to L3 support.
- Provide phone/email consultation to debug product problems.
- Provide support to our customer and ensure technical meeting when required
- Works on problems of diverse scope where analysis requires evaluation of identifiable factors.
- Candidate should be flexible for working in the 24 X 7 environment
- The position is located in US – New Jersey, with possibilities to travel around Asia and Europe regions when needed

About Datanomics:

Datanomics, a full service provider of computer consulting services since 1982, is currently seeking various IT professionals for contract and Permanent positions with their end clients in th NJ/NY, CA and VA/DC/MD area.

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