Data Analyst & Support Technician

DAO Group is a software and hardware company with a presence across several industries as an enterprise solutions provider, specializing in mobile computing, route accounting and warehouse management. Our Virginia Beach office is home to most of our staff including Support, IT, and a computer repair depot.

Our Support Team in seeking route accounting support personnel for this position to assist with the following:

• Create various statistical reports for customer and internal use.
• Perform accurate data entry into our route accounting software.
• Analyze data feeds for troubleshooting and reporting.
• Provide support to users of all skill levels by phone and email for our route accounting software and handheld devices.
• Staging of Equipment -Unbox, provision, and test new equipment to prepare for deployment.

Ideal candidates possess experience with any or all of the following:

• Inventory management or sales accounting from any movement-driven industry, such as retail, logistics, warehousing, or distribution.
• Time and ticket tracking software to document support incidents.
• Basic understanding of troubleshooting handheld devices.
  

Minimum Qualifications:

High School Diploma
Excellent customer service skills
Strong personal and work ethics
Professional communication skills, both oral and written
Proficient in Microsoft Office Applications (Outlook, Word, Excel, PowerPoint)
Professional attitude, attire, and communication

Compensation will depend on experience and qualifications.

Benefits include paid time off, paid holidays, paid maternity/paternity leave, medical insurance with employer-funded HSA account. IRA with company match, and company-funded continuing education.