Posted on

Senior Corporate Travel Consultant - Work From Home


CA$50,000 to CA$55,000 Annually

Benefits Offered

Vision, Medical, Dental

Employment Type


ctms is looking to add experienced Senior Corporate Travel Consultants to our After Hours team. This is a work from home position. You can be based anywhere in Canada or Florida, USA. Please note: shift hours are in EST.

Responsibilities include

  • Resolve moderately complex client service issues
  • Build complete accurate and detailed client files using Native Sabre to include Domestic, Trans border and International bookings - must requirement
  • Sound knowledge of Ticketing process including exchanges, refunds and Phase IV's - must requirement
  • Accurately complete changes to client files using Native Sabre and assist others as needed
  • Actively participates in training and product knowledge sessions
  • Updates and/or build passenger as well as company profiles
  • Establishes and maintains a rapport with clients in order to ensure customer satisfaction
  • Manages time and workload effectively
  • Proactively and creatively researches and advises best options for clients and counsels appropriately
  • Searches for best fares and shows a good understanding of consolidator and net fares
  • Understands and promotes ctms’ preferred supplier programs
  • Working knowledge of the QA process
  • Shifts range daily between: 9:00 pm to 9:00 am EST on weekdays, 24 hour shift scheduling time slots on weekends and holidays

Skills and Qualifications

  • Minimum 5 years of travel consultant experience, preferably in a Supervisory or Team Lead role
  • Native Sabre Experience is a must (including air, hotel and cars)
  • Demonstrates thorough knowledge of domestic, trans border and international travel destinations
  • Full working knowledge of fares and rules
  • Knowledgeable of industry procedures for ticketing, exchanges, Phase IVs and other ticket handling
  • Working experience in MS Office
  • Excellent communication skills, both verbal and written - Bilingual candidates with English & French considered an asset
  • TICO certification preferred
  • Home office set up

Compensation Package

  • In addition to health, dental & vision benefits, we offer a competitive base salary
  • Paid vacation

Qualified and interested applicants should submit their resume quoting the job title in the subject line or use the form to apply. We thank all applicants however only those qualified will be contacted - please reserve your application if you do not meet the posted requirements. Your cooperation is greatly appreciated.

CTMS Travel Group

About CTMS Travel Group:

CTMS has been providing business travel management services to both public and private sector clients for over 20 years. Headquartered in Toronto Ontario, we have a network of offices in Vancouver, Miami, London, and Tel Aviv, as well as a strategic partnership in Brazil. We also have a global affiliation with TWIN (TRAVELSAVERS Worldwide Independent Network). CTMS is an active member of numerous industry associations including the Global Business Travel Association (GBTA), the Association of Corporate Travel Executives, (ACTE), the American Society of Travel Agents (ASTA), the Association of Canadian Travel Agencies (ACTA), Travel Industry Council of Ontario (TICO), Consumer Protection BC, the Airlines Reporting Corporation (ARC), and The International Air Transport Association (IATA). We are also proud sponsors of the GBTA, a distinction we have held for 5 years.

All Jobs at CTMS Travel Group

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