TriState Measurement, a division of CriticalControl Solutions, is an innovative solutions provider delivering systems and technology expertise and electronic business solutions to a wide range of Energy clients across North America. Combining vision, innovation and expertise, CriticalControl has become a leader in business solution delivery.

TriState is currently seeking an IT Support Analyst.

Working independently, from a cental location, the IT Support Analyst provides day-to-day end user and network/systems support to GAS Analytical’s regional offices.

As successful candidate, you will be expected to:
  • Provide desktop IT support to all employees.
  • Troubleshoot, diagnose and solve problems.
  • First point of contact for end user support, and responsible for incident escalation.
  • Responsible for building desktop and notebook computers.
  • Maintain effective communication channels with co-workers and team members.
  • Occasionally work evenings and weekends as required.
  • Research and test new software.
  • Maintaining the IT software and hardware inventory database

Skills that will help you be successful in this position are:
  • Excellent knowledge of Microsoft Office applications and Microsoft Windows
  • Excellent ability to prioritize tasks when faced with multiple, urgent challenges
  • Excellent interpersonal skills with ability to diplomatically address users’ technical issues and problems
  • 5 years of progressive experience in helpdesk and system support
  • Knowledgeable about computer servers and networking
  • Committed to continuous improvement and life-long learning
  • Must have at least MCP designation on Microsoft Windows Vista or Windows 7, or equivalent experience.
  • Must have at least COMPTIA A+ certification, or equivalent experience.

If you’re a team player who enjoys working in a challenging environment, have excellent customer service skills, a flexible work ethic and are an organized self-starter this position will appeal to you.

About Critical Control:

CriticalControl Energy Services offers competitive compensation, numerous company benefits and excellent opportunities for advancement to staff with the commitment to succeed in our dynamic business environment. We are interested in candidates who have the desire to become experts in the field and who are willing to learn and advance their careers.

CriticalControl Energy Services provides cloud-based solutions and services to a wide range of upstream oil & gas clients across North America for the access to and management of their production and measurement data. Critical Control Energy Services is a wholly owned subsidiary of CriticalControl Solutions Corp., a publicly traded company on the Toronto Stock Exchange under the symbol CCZ.

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