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Technical Support Representative
Cox Communications is looking for passionate, customer-focused representatives to play a pivotal role in the experience of customers through providing quality service and technical support. The Technical Support Representative, Customer Care, is part of a supportive, service-oriented team that engages in real-time troubleshooting with customers to resolve technical issues.
The Technical Support Representative plays a critical role in educating residential Cox customers about the installation and use of products. Position also helps grow the company through capturing opportunities to offer additional or upgraded services to customers as available.
- High School Diploma, GED or equivalent work experience
- 16 years of age or older
- 6 months work experience providing service directly to customers
- 6 months experience using a computer
- 6 months experience working in a position that requires meeting sales goals.
- 6 months experience troubleshooting basic hardware, software, and/or connectivity issues
This position currently works both Saturday and Sunday shifts as well as weekday evenings.
Cox Communications values employees as our most important resource. We invest in the success of employees and their families by offering a variety of benefits programs. A few selected benefits include:
- YourWealth: 401K plan and pension plan
- YourHealth: medical, dental, vision, prescription drug, long-term disability and flexible healthcare spending accounts
- YourLiving: short-term disability, personal leave, adoption assistance and long-term care insurance
- YourCareer: mentoring and training opportunities
About Cox Communications:
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and wireless services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox serves more than 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and new media advertising.
Posted 4 years ago
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