Cox Communications is looking for a customer-focused Solutions Specialist to be the primary point of contact for both new and existing customers. As a Solutions Specialist, this individual will be working in a Cox Solutions Store guiding customers through the purchase decision and activation process of Cox product offerings (cable, data, voice, and wireless).
Reporting to the Store Manager, this role is responsible for meeting established sales objectives by matching customer needs with the right products and services. As a critical member of the sales team, this role requires strong interpersonal skills and a passion for delivering outstanding customer service.
The Part Time Solutions Specialist will be provided learning opportunities to stay abreast of the rapidly evolving Cox products and services and is expected to translate how device capabilities address various customer needs. To be successful in this role, this individual should have an aptitude for sensing and responding to various consumer types.
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and wireless services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox serves more than 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and new media advertising.
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